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Abbott, Brian (2016) Deciphering the coalition's big society: issues and challenges for work and employment relations. In: Williams, Steve and Scott, Peter, (eds.) Employment relations under the coalition government: the UK experience, 2010-15. Abingdon, U.K. : Routledge. pp. 207-225. (Routledge Research in Employment Relations, (37)) ISBN 9781138887008

Abubakar, Yazid Abdullahi and Hand, Chris (2016) The influence of internationalisation on SME innovation in Least Developed Countries (LDCs). In: International Conference on Innovation and Management (IAM2016 Summer); 12 - 15 Jul 2016, Kuala Lumpur, Malaysia. ISSN (online) 2218-6387 (Unpublished)

Afrahi, Bahare (2016) Entrepreneurs’ disengagement. In: British Academy of Management (BAM) 2016 Doctoral Symposium; 5 Sep 2016, Newcastle, U.K.. (Unpublished)

Agyemang, Martin, Zhu, Qinghua and Tian, Yihui (2016) Analysis of opportunities for greenhouse emission reduction in the global supply chains of cashew industry in West Africa. Journal of Cleaner Production, 115, pp. 149-161. ISSN (print) 0959-6526

Akkermans, Jos, de Lange, Annet H., van der Heijden, Beatrice I.J.M., Kooij, Dorien T.A.M., Jansen, Paul G.W. and Dikkers, Josje S.E. (2016) What about time? Examining chronological and subjective age and their relation to work motivation. Career Development International, 21(4), pp. 419-439. ISSN (print) 1362-0436

Alemzadeh, Seyed Mohammad (2016) Analysing the impact of technology characteristics on university technology transfer mechanisms. (PhD thesis), Kingston University, .

Almuftah, Hamad and Sivarajah, Sankar (2016) Toward formulating a digital diplomacy maturity framework : a theoretical prospective. In: 22nd Americas Conference on Information Systems (AMCIS 2016); 11-14 Aug 2016, San Diego, California. (22nd Americas Conference on Information Systems (AMCIS 2016) : Surfing the IT Innovation Wave, no. 031178)

Almuftah, Hamad, Weerakkody, Vishanth and Sivarajah, Uthayasankar (2016) e-Diplomacy : a systematic literature review. In: ICEGOV '15-16 : Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance; 01-03 Mar 2016, Montevideo, Uruguay.

Almuhairi, Khamis (2016) Strategic Ontological Police Force Knowledge Management Framework (SOPFKMf). (PhD thesis), Kingston University, .

Amgheib, Ali Idris Ali (2016) How leadership styles and follower characteristics predict follower work outcomes in Libyan organisations. (DBA thesis), Kingston University, .

Amiri-Aref, Mehdi, Zanjirani Farahani, Reza, Javadian, Nikbakhsh and Klibi, Walid (2016) A rectilinear distance location-relocation problem with a probabilistic restriction: mathematical modeling and solution approaches. International Journal of Production Research, 54(3), pp. 629-646. ISSN (print) 0020-7543

Amoros, Jose Ernesto, Etchebarne, Maria Soledad, Zapata, Isabel Torres and Felzensztein, Christian (2016) International entrepreneurial firms in Chile : an exploratory profile. Journal of Business Research, 69(6), pp. 2052-2060. ISSN (print) 0148-2963

Anagnostopoulos, Yiannis and Abedi, Milad (2016) Risk pricing in emerging economies : credit scoring and private banking in Iran. International Journal of Finance & Banking Studies, 5(1), pp. 51-72. ISSN (online) 2147-4486

Anderson, Deborah, Avery, Barry and Southall, Jane (2016) Addressing problems faced by 'commuter' students in higher education. In: British Educational Research Association (BERA) Annual Conference 2016; 13-15 Sep 2016, Leeds, U.K.. (Unpublished)

Anderson, Deborah, Lees, Rebecca, Avery, Barry and Russell, Daniel (2016) Analysing a research group 'start-up' through the communities of practice lens. In: British Educational Research Association (BERA) Annual Conference 2016; 13-15 Sep 2016, Leeds, U.K.. (Unpublished)

Anderson, Deborah, Avery, Barry and Lees, Rebecca (2016) Developing social capital : a close-up look at pedagogic practices. In: Higher Education Close Up 8 (HECU8): Locating Social Justice in Close-Up Reserach in Higher Education; 18-20 Jul 2016, Lancaster, U.K.. (Unpublished)

Anderson, Deborah, Avery, Barry, Lees, Rebecca, Russell, Dan, Southall, Jane and Wason, Hilary (2016) Meeting the challenge of Business School accreditation with pedagogic research. In: Society for Research into Higher Education (SRHE) Annual Research Conference 2016: Exploring Freedom and Control in Global Higher Education; 07-09 Dec 2016, Newport, U.K.. (Unpublished)

Anderson, Deborah, Avery, Barry and Lees, Rebecca (2016) Social capital : a framework for innovative marketing pedagogy? In: 45th European Marketing Academy (EMAC) Annual Conference: Marketing in the Age of Data; 24-27 May 2016, Oslo, Norway.

Anderson, Deborah, Wason, Hilary and Southall, Jane (2016) Supporting business students' transition into higher education : the case of marketing downloads. Teaching in Higher Education, 21(8), pp. 978-989. ISSN (print) 1356-2517

Annan-Diab, Fatima and Molinari, Carolina (2016) Corporate social responsibility implementation: challenges for the mining industry in Brazil. In: Academy of International Business (AIB) 2016 Annual Meeting; 27-30 Jun 2016, New Orleans, U.S.. (Unpublished)

Annan-Diab, Fatima (2016) Teaching responsible management in the UK and Russia : what are the challenges? In: 5th Annual Learning, Teaching and Student Experience Conference (LTSE) 2016; 26-27 Apr 2016, Birmingham, U.K.. (Unpublished)

Aravopoulou, Eleni and Malone, Charles (2016) An examination of the strategic decision-making when organisational changes are introduced. In: 6th International Conference on Restructuring of the Global Economy (ROGE); 20 Jun 2016, Oxford, U.K..

Aristei, David, Vecchi, Michela and Venturini, Francesco (2016) University and inter-firm R&D collaborations : propensity and intensity of cooperation in Europe. The Journal of Technology Transfer, 41(4), pp. 841-871. ISSN (print) 0892-9912

Asgari, Nasrin, Nikbakhsh, Eshan, Hill, Alex and Zanjirani Farahani, Reza (2016) Supply chain management 1982-2015 : a review. IMA Journal of Management Mathematics, 27(3), pp. 353-379. ISSN (print) 1471-678X

Athayde, Rosemary (2016) International comparisons for measuring the impact of enterprise and entrepreneurship education. In: HEEG Annual Conference 2016: The Entrepreneurial University - where are we now?; 14-15 Jun 2016, Kingston upon Thames, U.K.. (Unpublished)

Audisio, Riccardo A., Icardi, Giancarlo, Isidori, Andrea M., Liverani, Carlo A., Lombardi, Alberto, Mariani, Luciano, Mennini, Francesco Saverio, Mitchell, David A., Peracino, Andrea, Pecorelli, Sergio, Rezza, Giovanni, Signorelli, Carlo, Rosati, Giovanni and Zuccotti, Gian Vincenzo (2016) Public health value of universal HPV vaccination. Critical Reviews in OncologyHematology, 97, pp. 157-167. ISSN (print) 1040-8428

Avery, Barry, Russell, Daniel and Wason, Hilary (2016) Commuting, working, attending and performing: the changing route to academic attainment and progression during the first year. In: Society for Research into Higher Education (SRHE) Annual Research Conference 2016: Exploring Freedom and Control in Global Higher Education; 07-09 Dec 2016, Newport, U.K.. (Unpublished)

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Bakkerode, Henk, Stolk, Arie, Vaas, Fietje, van der Heijden, Beatrice, Gorgievski, Marjan and de Lange, Annet (2016) Leren op de werkplek en duurzame inzetbaarheid [Learning at the workplace and sustainable employability]. Geron, 18(1), pp. 55-57. ISSN (print) 1389-143X

Bennett, Roger, Kottasz, Rita and Shaw, Stephen (2016) Factors potentially affecting the successful promotion of electric vehicles. Journal of Social Marketing, 6(1), pp. 62-82. ISSN (print) 2042-6763

Bennett, Roger, Shaw, Stephen and Kottasz, Rita (2016) Using artwork to market sensitive issues within heritage museums : three case studies. Museum Management and Curatorship, 31(5), pp. 460-473. ISSN (print) 0964-7775

Benson, Vladlena and Morgan, Stephanie (2016) Justifying the ROI of social media investment in education. In: Information Resources Management Association, (ed.) Social media and networking: concepts, methodologies, tools, and applications. Hershey, U.S. : IGI GLOBAL. pp. 491-503. 3 ISBN 9781466686144

Benson, Vladlena and Filippaios, Fragkiskos, eds. (2016) Proceedings of the 15th European conference on research methodology for business and management studies. Reading, U.K. : Academic Conferences and Publishing International Limited. 422p. ISSN (print) 2049-0968 ISBN 9781910810941

Benson, Vladlena and Morgan, Stephanie (2016) Social university challenge : constructing pragmatic graduate competencies for social networking. British Journal Of Educational Technology, 47(3), pp. 465-473. ISSN (print) 0007-1013

Blackburn, Robert (2016) Tailor-made support for SMEs towards effective implementation of the EU’s trade and investment strategy. (Other) Belgium : European Parliament: Directorate-General for External Policies: Policy Department. 66 p. ISBN 9789282390610

Boatswain, Marvyn and Kalafatis, Stavros (2016) Strengthening the position of existing offering through decoys. In: 2016 Academy of Marketing Science (AMS) World Marketing Congress: Marketing at the Confluence between Entertainment and Analytics; 19-23 Jul 2016, Paris, France.

Bozionelos, Nikos, Kostopoulos, Konstantinos, Van der Heijden, Beatrice, Rousseau, Denise M., Bozionelos, Giorgos, Hoyland, Thomas, Miao, Rentao, Marzec, Izabela, Jedrzejowicz, Piotr, Epitropaki, Olga, Mikkelsen, Aslaug, Scholarios, Dora and Van der Heijde, Claudia (2016) Employability and job performance as links in the relationship between mentoring receipt and career success: a study in SMEs. Group & Organization Management, 41(2), pp. 135-171. ISSN (print) 1059-6011

Brouwer, Sandra, de Lange, Annet, Wessels, Marjolein, de Vries, Haitze, Koolhaas, Wendy, van der Heijden, Beatrice and van der Klink, Jac (2016) Integrale benadering van duurzame inzetbaarheid van oudere werknemers [Integral approach of sustainable employability of older workers]. In: de Lange, Annet H. and van der Heijden, Beatrice I.J.M., (eds.) Een leven lang inzetbaar? Duurzame inzetbaarheid op het werk: interventies, best practices en integrale benaderingen. 2nd ed. Alphen aan den Rijn, Netherlands : Vakmedianet. pp. 97-130. ISBN 9789462153639

Bucker, Joost, Van der Heijden, Beatrice, Benschop, Yvonne, Peters, Pascale, Schouteten, Roel and Poutsma, Erik (2016) Sustainable organizations and the role of HR: HR related interventions towards sustainable change processes. In: Bleijenbergh, Inge , Korzilius, Hubert and Rouwette, Etienne, (eds.) Methods, model building and management: A liber amicorum for Jac Vennix. Nijmegen, Netherlands : Institute for Management Research. pp. 107-128.

Burchell, Kevin, Rettie, Ruth and Roberts, Tom C. (2016) Householder engagement with energy consumption feedback: the role of community action and communications. Energy Policy, 88, pp. 178-186. ISSN (print) 0301-4215

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Chadburn, Ana and Smith, Judy (2016) Productivity drivers of knowledge workers in the Central London office environment. Journal of Corporate Real Estate, 19(2), pp. 66-79. ISSN (print) 1463-001X

Cham, Karen and Webley, Stephen (2016) Designing for the play instinct : gamification, collective voodoo and mumbo jumbo. In: Dymek, Mikolaj and Zackariasson, Peter, (eds.) The Business of Gamification : A Critical Analysis. Routledge. pp. 182-207. (Routledge Advances in Management and Business Studies) ISBN 9781138824164

Cham, Karen (2016) Prototyping the Internet of Place : designing for human centred complexity - data driven UX of loT and smart cities. In: DRHA16 : Digital Research in the Humanities and Arts Conference; 04 - 07 Sep 2016, Brighton, U.K.. (Unpublished)

Chawdhary, Rahul, Dall'Olmo Riley, Francesca and Lomax, Wendy (2016) Return to sender: exploring the consequences of WOM on the person who articulated it. In: 45th European Marketing Academy (EMAC) Annual Conference: Marketing in the Age of Data; 24-27 May 2016, Oslo, Norway.

Chell, Elizabeth, Spence, Laura J., Perrini, Francesco and Harris, Jared D. (2016) Social entrepreneurship and business ethics: does social equal ethical? Journal of Business Ethics, 133(4), pp. 619-625. ISSN (print) 0167-4544

Chell, Elizabeth , Spence, Laura J , Perrini, Francesco and Harris, Jarred D, eds. (2016) Social entrepreneurship, social innovation and business ethics. Dordrecht, Netherlands : Springer. 115p. (Journal of Business Ethics, 133(4)) ISSN (print) 0167-4544

Chew Siegel, Fleeta [Producer] and O'Hear, Stephen [Director] (2016) In Search of the Valley. (Documentary). DVD.

Coates, Graham, Wright, Nigel, McGuinness, Martina, Guan, Dabo, Harries, Tim and McEwan, Lindsey (2016) SESAME: exploring small businesses' behaviour to enhance resilience to flooding. In: 3rd European Conference on Flood Risk Management (FLOODrisk 2016); 17 - 21 Oct 2016, Lyon, France. ISSN (online) 2267-1242 ISBN 9781510833609

Coogan, Thomas Albert and Kasperova, Eva (2016) Disability, welfare reform and enterprise policy in the UK since the 1990s. In: British Academy of Management (BAM) Conference 2016: Thriving in Turbulent Times; 6-8 Sep 2016, Newcastle, U.K.. ISBN 9780954960896

Coviello, Nicole [Editor], Yli-Renko, Helena [Editor], Chen, Ken (Yongjian) [Contributor], Kerr, Jon [Contributor], Mehrabi, Hamed [Contributor] and Tanguay, Greg [Contributor] (2016) Handbook of measures for international entrepreneurship research : multi-item scales crossing disciplines and contexts. Cheltenham, U.K. : Edward Elgar Publishing Limited. ISBN 9781784711399

Crisafulli, Benedetta and Singh, Jaywant (2016) Managing online service recovery at iMAGE Telecom. London, U.K. : Sage Publication. (SAGE Business Cases) ISBN 9781473952034

Crisafulli, Benedetta and Singh, Jaywant (2016) Service guarantee as a recovery strategy : the impact of guarantee terms on perceived justice and firm motives. Journal of Service Management, 27(2), pp. 117-143. ISSN (print) 1757-5818

Crisafulli, Benedetta, Singh, Jaywant and Dall'Olmo Riley, Francesca (2016) Signaling firm and employee trustworthiness : the influence of service guarantee, employee behaviour and firm reputation on customer trust in service recovery. In: SERVSIG 2016 -The Future of Services in the Heart of Europe; 17-19 Jun 2016, Maastricht, The Netherlands.

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Dall'Olmo Riley, Francesca (2016) Brand definitions and conceptualizations : the debate. In: Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, (eds.) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. pp. 3-12. ISBN 9780415747905

Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, eds. (2016) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. 560p. (Routledge Companions in Business, Management and Accounting) ISBN 9780415747905

Dall'Olmo Riley, Francesca, Hand, Chris, Harris, Patricia, Riley, Debra, Robinson, Helen and Singh, Jaywant (2016) Single-channel or multi-channel? U.K. grocery shoppers purchase behaviour, motivations and perceptions. In: Academy of Marketing (AM) Conference 2016: Radical Marketing; 4-7 Jul 2016, Newcastle, U.K..

Dall'Olmo Riley, Francesca (2016) The roles of brands revisited. In: Baker, Michael J. and Hart, Susan, (eds.) The marketing book. 7th ed. Abingdon : Routledge. pp. 394-414. ISBN 9780415703772

Daskalaki, Maria, Butler, Christina and Petrovic, Jelena (2016) Somewhere in-between : narratives of place, identity and translocal work. Journal of Management Inquiry, 25(2), pp. 184-198. ISSN (print) 1056-4926

Davis, Kate (2016) A method to measure success dimensions relating to individual stakeholder groups. International Journal of Project Management, 34(3), pp. 480-493. ISSN (print) 0263-7863

Davis, Katherine (2016) Reconciling views of project success : a multiple stakeholder model. (PhD thesis), Kingston University, .

De Clercq, Dirk, Zhou, Lianxi and Wu, Aiqi (2016) Unpacking the relationship between young ventures’ international learning effort and performance in the context of an emerging economy. International Entrepreneurship and Management Journal, 12(1), pp. 47-66. ISSN (print) 1554-7191

De Lange, Annet H. and Van der Heijden, Beatrice I.J.M. (2016) Een leven lang inzetbaar? Duurzame inzetbaarheid op het werk: interventies, best practices en integrale benaderingen [Life-long employable? Sustainable employability at work: interventions, best practices and integral approaches]. 2nd ed. Alphen aan den Rijn, Netherlands : Vakmedianet. 460p. ISBN 9789462153639

De Waal, Andre, Van der Heijden, Beatrice I.J.M., Selvarajah, Christopher and Meyer, Denny (2016) Comparing Dutch and British high performing managers. Journal of Management & Organization, 22(3), pp. 349-366. ISSN (print) 1833-3672

Do, Hang, Cowling, Marc and Blackburn, Robert (2016) Innovation orientation and export behaviour: insights into a typology of UK SMEs. In: RENT XXX: Innovation, Relational Networks, Technology and Knowledge Transfer as Drivers of Global Competitiveness; 16-18 Nov 2016, Antwerp, Belgium.

Donaldson-Feilder, Emma and Lewis, Rachel (2016) Healthy organisations, healthy leadership and management, healthy employees .... for healthy performance. In: Chartered Institute of Personnel and Development, (ed.) Moving the employee well-being agenda forward: a collection of thought pieces. London, U.K : Chartered Institute of Personnel and Development. pp. 23-24.

de Lange, Annet, van der Heijden, Beatrice and Peeters, Maria (2016) Duurzaam inzetbaar na 65 jaar? [Sustainable employability after the age of 65?]. In: de Lange, Annet H. and van der Heijden, Beatrice I.J.M., (eds.) Een leven lang inzetbaar? Duurzame inzetbaarheid op het werk: interventies, best practices en integrale benaderingen. 2nd ed. Alphen aan den Rijn, Netherlands : Vakmedianet. pp. 373-394. ISBN 9789462153639

de Lange, Annet and van der Heijden, Beatrice (2016) Duurzame inzetbaarheid en ouder worden op het werk: bent u of is de werknemer aan zet? [Sustainable employability and ageing at work: is it you or your employee who should make a move?]. In: de Lange, Annet H. and van der Heijden, Beatrice I.J.M., (eds.) Een leven lang inzetbaar? Duurzame inzetbaarheid op het werk: interventies, best practices en integrale benaderingen. 2nd ed. Alphen aan den Rijn, Netherlands : Vakmedianet. pp. 3-34. ISBN 9789462153639

de Lange, Annet and van der Heijden, Beatrice (2016) Het meten en beinvloeden van duurzame inzetbaarheid van ouder wordende werknemers [Measuring and influencing the sustainable employability of ageing workers]. In: de Lange, Annet H. and van der Heijden, Beatrice I.J.M., (eds.) Een leven lang inzetbaar? Duurzame inzetbaarheid op het werk: interventies, best practices en integrale benaderingen. 2nd ed. Alphen aan den Rijn, Netherlands : Vakmedianet. pp. 35-58. ISBN 9789462153639

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East, Robert (2016) Bias in the evaluation of research methods. Marketing Theory, 16(2), pp. 219-231. ISSN (print) 1470-5931

East, Robert, Uncles, Mark D, Romaniuk, Jenni and Lomax, Wendy (2016) Improving agent-based models of diffusion. European Journal of Marketing, 50(3/4), pp. 639-646. ISSN (print) 0309-0566

East, Robert, Uncles, Mark D., Romaniuk, Jenni and Lomax, Wendy (2016) Measuring the impact of positive and negative word of mouth : a reappraisal. Australasian Marketing Journal (AMJ), 24(1), pp. 54-58. ISSN (print) 1441-3582

East, Robert, Uncles, Mark D., Romaniuk, Jenni and Lomax, Wendy (2016) Validation and sufficiency. European Journal of Marketing, 50(3/4), pp. 661-666. ISSN (print) 0309-0566

Einola, Katja Maria, Zettinig, Peter, Mäkelä, Kristiina, Kauppila, Olli-Pekka and Butler, Christina Lea (2016) Multiple team membership – what drives employee commitment to competing demands? In: INGRoup Conference; 14-16 Jul 2016, Helsinki, Finland. (Unpublished)

Evers, Arnoud T., van der Heijden, Beatrice I. J. M., Kreijns, Karel and Vermeulen, Marjan (2016) Job demands, job resources, and flexible competence. The mediating role of teachers’ professional development at work. Journal of Career Development, 43(3), pp. 227-243. ISSN (print) 0894-8453

Evers, Arnoud T., Van der Heijden, Beatrice I.J.M. and Kreijns, Karel (2016) Organisational and task factors influencing teachers’ professional development at work. European Journal of Training and Development, 40(1), pp. 36-55. ISSN (print) 2046-9012

Exworthy, Mark, Hyde, Paula and McDonald-Kuhne, Pamela (2016) Knights and knaves in the English medical profession: the case of clinical excellence awards. Journal of Social Policy, 45(1), pp. 83-99. ISSN (print) 0047-2794

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Felzensztein, Christian (2016) International entrepreneurship in and from emerging economies : introduction to the special issue. Journal of International Entrepreneurship, 14(1), pp. 5-7. ISSN (print) 1570-7385

Filippaios, Fragkiskos and Benson, Vladlena (2016) How Generation Y adapts technological innovation: a study of nationality, culture and gender differences in social networking users. In: 42nd European International Business Academy (EIBA) Annual Conference: Liabilities of Foreignness vs the Value of Diversity: Conflict or Complement?; 2-4 Dec 2016, Vienna, Austira.

Filippaios, Fragkiskos, Annan-Diab, Fatima and Hermidas, Amir (2016) The effect of civil and political liberties suppression on foreign direct investment : an evaluation of emerging and developing economies. In: 43rd Annual Conference of the Academy of International Business UK & Ireland Chapter (AIB-UKI); 7-9 Apr 2016, London, U.K.. (Unpublished)

Fitkov-Norris, E and Yeghiazarian, A (2016) Evaluating the impact of a Quasi-ipsative scoring approach on the scoring of a VARK style questionnaire. Journal of Physics : Conference Series, 772(1), 012013. ISSN (print) 1742-6588

Fitkov-Norris, E and Yeghiazarian, A (2016) Evaluating the impact of a Quasi-ipsative scoring approach on the scoring of a VARK style questionnaire. In: Joint IMEKO (International Measurement Confederation) TC1-TC7-TC13 Symposium: Metrology across the sciences : wishful thinking?; 03 - 05 Aug 2016, Berkeley, U.S.. ISSN (print) 1742-6588

Fitkov-Norris, Elena and Yeghiazarian, Ara (2016) Use of measurement theory for operationalization and quantification of psychological constructs in systems dynamics modelling. Journal of Physics: Conference Series, 772(1), 012023. ISSN (print) 1742-6588

Fragouli, Evangelia and Nikolaidou, Zoi (2016) Business strategy and management of risks and challenges. In: 3rd International Conference on Business & Public Administration; 16-17 Apr 2016, Athens, Greece.

Fragouli, Evangelia and Kolonia, Maria (2016) Managing crisis or crisis in crisis management? The influence of crisis on Greek and foreign companies that operate in Greece. The Hellenic Open Business Administration Journal, 2(2), pp. 61-99. ISSN (print) 2407-9332

Fragouli, Evangelia and Kouli, Panagiota (2016) Retail commerce & big retail chains in Greece : the case of DIY (Do It Yourself sector) and the example of "IKEA". International Journal of Information, Business and Management, 8(2), p. 18. ISSN (online) 2076-9202

Fragouli, Evangelia and Zaxaraki, Eleni (2016) Self initiated expatriation : cross-cultural adjustment and motivation : the case of expatriate employees in the European Parliament. In: 7th International Trade & Academic Research Conference (ITARC); 07 - 08 Nov 2016, London, U.K..

Fragouli, Evangelia and Nikolaidou, Zoi (2016) A case-study approach for managing risks and challenges when expanding in emerging markets. In: British Academy of Management (BAM) Conference 2016: Thriving in Turbulent Times; 6-8 Sep 2016, Newcastle, U.K..

Furunes, Trude, Van der Heijden, Beatrice I.J.M. and de Lange, Annet H. (2016) HRM i et livsfaseperspektiv. In: Mikkelsen, Aslaug and Laudal, Thomas, (eds.) Strategisk HRM 2: HMS, etikk og internasjonale perspektiver. 2nd ed. Oslo, Norway : Cappelen Damm Akademisk. pp. 406-434. ISBN 9788202522902

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Genus, Audley and Iskandarova, Marfuga (2016) Community energy as institutional innovation : rules, discourses and grassroots agency. In: Science Policy Research Unit (SPRU) 50th Anniversary Conference: Transforming Innovation; 07 - 09 Sep 2016, Brighton, U.K.. (Unpublished)

Genus, Audley and Theobald, Kate (2016) Creating low-carbon neighbourhoods: a critical discourse analysis. European Urban and Regional Studies, 23(4), pp. 782-797. ISSN (print) 0969-7764

Genus, Audley and Iskandarova, Marfuga (2016) Institutional entrepreneurship and community renewable energy in England. In: 3rd Energy and Society Conference: Transforming Energy for Society; 12-14 Sep 2016, Leipzig, Germany. (Unpublished)

Genus, Audley, Iskandarova, Marfuga and Warburton Brown, Chris (2016) Institutional entrepreneurship for permaculture: findings from a ‘RAKE’ project. In: 39th Institute for Small Business and Entrepreneurship (ISBE) Annual Conference: Institutional Voids, Entrepreneurship and Small Business Development; 27-28 Oct 2016, Paris, France.

Genus, Audley (2016) Sustainability transitions: a discourse-institutional perspective. In: Brauch, H. G. , Oswald Spring, U. , Grin, J. and Scheffran, J., (eds.) Handbook on sustainability transition and sustainable peace. London, U.K. : Springer. pp. 527-541. (Hexagon Series on Human and Environmental Security and Peace, (10)) ISBN 9783319438825

Genus, Audley, ed. (2016) Sustainable consumption : design, innovation and practice. Springer. 180p. (The Anthropocene : Politik—Economics—Society—Science, 3) ISBN 9783319296630

Giesbers, A.P.M. (Suzanne), Schouteten, Roel L.J., Poutsma, Erik, Van der Heijden, Beatricee I.J.M. and van Achterberg, Theo (2016) Nurses’ perceptions of feedback to nursing teams on quality measurements : an embedded case study design. International Journal of Nursing Studies, 64, pp. 120-129. ISSN (print) 0020-7489

Gillani, Alvina and Kutaula, Smirti (2016) Exploring behavioural changeability in fair trade consumption. In: British Academy of Management (BAM) Conference 2016: Thriving in Turbulent Times; 6-8 Sep 2016, Newcastle, U.K.. ISBN 9780954960896

Goldshteyn, Victoria, Arevshatian, Lilith and Lewis, Rachel (2016) Music as an HR resource for employee wellbeing. HR Zone,

Gregson, Nicky, Crang, Mike, Botticello, Julie, Calestani, Melania and Krzywoszynska, Anna (2016) Doing the 'dirty work' of the green economy: resource recovery and migrant labour in the EU. European Urban and Regional Studies, 23(4), pp. 541-555. ISSN (print) 0969-7764

Grillo, Alessandro and Passera, Mark (2016) Online Social Capital and Political Engagement; facilitating and blocking aspects. In: Political Studies Association Annual Conference 2016; , Brighton, UK. (Unpublished)

Gupta, Sushil, Starr, Martin, Zanjirani Farahani, Reza and Matinrad, Niki (2016) Disaster management from a POM perspective : mapping a new domain. Production and Operations Management, 25(10), pp. 1611-1637. ISSN (print) 1059-1478

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Hajipour, Vahid, Zanjirani Farahani, Reza and Fattahi, Parviz (2016) Bi-objective vibration damping optimization for congested location-pricing problem. Computers & Operations Research, 70, pp. 87-100. ISSN (print) 0305-0548

Hand, Chris and Dall'Olmo Riley, Francesca (2016) Audience behaviour or buyer behaviour : what can models of brand buying behaviour say about arts audiences? International Journal of Arts Management, 19(1), pp. 69-82. ISSN (print) 1480-8986

Hand, Chris and Rasmussen, Iselin (2016) Do men see red and pay less? The effect of background colour and gender on offered payments. In: Academy of Marketing (AM) Conference 2016: Radical Marketing; 4-7 Jul 2016, Newcastle, U.K..

Hand, Chris and Kottasz, Rita (2016) The effect of social class on multiple cause donation behaviour. In: 15th International Colloquium on Arts, Heritage, Nonprofit and Social Marketing: Considering Myths and Stereotypes in Arts, Heritage, Nonprofit and Social Marketing; 16 Sep 2016, Egham, U.K.. (Unpublished)

Hannon, Enda (2016) Economic policy and employment under the coalition government. In: Williams, Steve and Scott, Peter, (eds.) Employment relations under the coalition government: the UK experience, 2010-15. Abingdon, U.K. : Routledge. pp. 29-48. (Routledge Research in Employment Relations, (37)) ISBN 9781138887008

Hannon, Enda (2016) Industrial policy and employment in the UK : evidence from the pharmaceutical sector. Industrial Relations Journal, 47(1), pp. 2-20. ISSN (print) 0019-8692

Harries, Tim, Eslambolchilar, Parisa, Rettie, Ruth, Stride, Chris, Walton, Simon and van Woerden, Hugo C. (2016) Effectiveness of a smartphone app in increasing physical activity amongst male adults : a randomised controlled trial. BMC Public Health, 16(1), p. 925. ISSN (online) 1471-2458

Harries, Tim (2016) Putting interview skills at the centre of undergraduate qualitative methods teaching. In: 1st Innovation in Teaching Research Methodology Awards at 15th European Conference on Research Methodology (ECRM) for Business and Management Studies; 09-10 Jun 2016, Kingston upon Thames, U.K.. ISBN 9781910810972

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Kitching, John (2016) Does working for yourself pay? In: Global Workshop on Freelancing and Self-Employment Research; 24-25 Nov 2016, Brighton, U.K.. (Unpublished)

Kitching, John (2016) Exploring the UK freelance workforce in 2015. (Project Report) London, U.K. : Association of Independent Professionals and the Self Employed (IPSE). 35 p.

Kitching, John (2016) Is public policy to blame for poverty self-employment? In: 39th Institute for Small Business and Entrepreneurship (ISBE) Annual Conference: Institutional Voids, Entrepreneurship and Small Business Development; 27-28 Oct 2016, Paris, France.

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Kitching, John (2016) The ubiquitous influence of regulation on entrepreneurial action : how relations with accountants mediate small company adaptation to financial reporting legislation. International Journal of Entrepreneurial Behavior & Research, 22(2), pp. 215-233. ISSN (print) 1355-2554

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Lim, Dominic S.K., Oh, Chang Hoon and De Clercq, Dirk (2016) Engagement in entrepreneurship in emerging economies: interactive effects of individual-level factors and institutional conditions. International Business Review, 25(4), pp. 933-945. ISSN (print) 0969-5931

Lomax, Wendy and East, Robert (2016) Talking about durables. Australasian Marketing Journal (AMJ), 24(4), pp. 262-266. ISSN (print) 1441-3582

Lowe, Sid, Rod, Michel, Kainzbauer, Astrid and Hwang, Ki-Soon (2016) Exploring the perceived value of social practice theories for business-to-business marketing managers. Journal of Organizational Change Management, 29(5), pp. 751-768. ISSN (print) 0953-4814

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Marcellusi, Andrea, Viti, Raffaella, Russo, Simone, Andreoni, Massimo, Antinori, Andrea and Mennini, Francesco Saverio (2016) Early treatment in HIV patients : a cost-utility analysis from the Italian perspective. Clinical Drug Investigation, 36(5), pp. 377-387. ISSN (print) 1173-2563

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Mcewan, Lindsey, Wragg, Amanda and Harries, Tim (2016) Increasing small business resilience to flood risk : co-production in the development of a prototype e-learning tool to promote small business adaptation to flood risk. In: 3rd European Conference on Flood Risk Management (FLOODrisk 2016); 17 - 21 Oct 2016, Lyon, France. ISSN (online) 2267-1242 ISBN 9781510833609

Mehrabi, Hamed, Coviello, Nicole and Ranaweera, Chatura (2016) New product development capability and performance under institutional pressures : the role of the top management team. In: EMAC 2016; 24-27 May 2016, Oslo, Norway. (Unpublished)

Meles, Antonio, Porzio, Claudio, Sampagnaro, Gabriele and Verdoliva, Vincenzo (2016) The impact of intellectual capital efficiency on commercial bank performance : evidence from the US. Journal of Multinational Financial Management, 36, pp. 64-74. ISSN (print) 1042-444X

Mellor, Robert B. (2016) Computer modelling the costs of management control in the development of knowledge-based SMEs. International Journal of Knowledge-Based Development, 7(4), pp. 378-388. ISSN (print) 2040-4468

Memon, Ally and Kinder, Tony (2016) Changing Management Roles in the Scottish NHS: implications for management learning and development. Public Money & Management, 36(1), pp. 47-54. ISSN (print) 0954-0962

Memon, Ally (2016) Co-location in public services : learning and innovation through multidisciplinary and inter-agency work environments = Co-location dance les services publics : l'apprentissage et l'inovation grace a des environnements de travail multidisciplinaires et interinstitutionnelles. In: Canadian Industrial Relations Association (CIRA) Conference 2016 : Visions of work : examining the workplace as a multidisciplinary meeting place; 31 May - 02 Jun 2016, Saskatoon, Canada. (Unpublished)

Memon, Ally R. [Reviewer] (2016) Book Review of 'Contradictions of employee involvement in organizational change : the transformation efforts in NCJM, an Indian industrial cooperative' by George M. Kandathil. British Journal Of Industrial Relations, 54(4), pp. 873-875. ISSN (print) 0007-1080

Memon, Ally R. [Reviewer] (2016) Book review of: 'Knowledge and power in collaborative research : a reflexive approach' by Louise Philips, Marianne Kristiansen, Marja Vehvilainen and Ewa Gunnarsson. Management Learning, 47(4), pp. 474-477. ISSN (print) 1350-5076

Memon, Ally R. (2016) Competency based management development : is it time to move on? In: Administrative Sciences Association of Canada (ASAC) 2016 Conference: Global Perspectives in Business; 04 - 06 Jun 2016, Edmonton, Canada. (Unpublished)

Miao, Jia and Laws, Jason (2016) Profitability of a simple pairs trading strategy : recent evidences from a global context. International Journal of Theoretical and Applied Finance, 19(04), p. 1650023. ISSN (print) 0219-0249

Miao, Jia (2016) The long-run effects of the Fed's monetary policy on the dynamics among major asset classes. International Journal of Management and Economics, 51(1), pp. 9-19. ISSN (print) 2299-9701

Mitsakis, Fotios V. and Aravopoulou, Eleni (2016) The impact of the economic crisis upon human resource development : evidence from two Greek banks. International Journal of Human Resource Development (HRD): Practice, Policy and Research, 1(2), pp. 67-82. ISSN (print) 2397-4575

Mohammad, Mahdi Abrishamkar and Abdullahi, Yazid Abubakar (2016) The relationship between workforce agility and new product innovation in high-tech. Business Management, 8(2), pp. 245-258. ISSN (print) 2008-5907

Mohammed, Anne-Marie, Lai, Yanqing, Daskalaki, Maria and Saridakis, George (2016) Employee turnover as a cost factor of organizations. In: Saridakis, George and Cooper, Cary L., (eds.) Research handbook on employee turnover. Cheltenham, U.K. : Edward Elgar Publishing Limited. pp. 109-126. (New Horizons in Management) ISBN 9781784711146

Monks, Kathy, Conway, Edel, Fu, Na, Bailey, Katie, Kelly, Grainne and Hannon, Enda (2016) Enhancing knowledge exchange and combination through HR practices : reflexivity as a translation process. Human Resource Management Journal, 26(3), pp. 304-320. ISSN (print) 0954-5395

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Narendran, Sunitha and Gourlay, Stephen (2016) Workplace spirituality : a bibliometric analysis. In: International Conference on Spirituality and Management: Indigenous Models of Sustainability, Good Governance and Spiritual Transformation; 4-6 Jan 2016, Bangalore, India. (Unpublished)

Ngoasong, Michael Z. and Groves, Winnifred N. (2016) Determinants of personal resilience in the workplace: nurse prescribing in an African work context. Human Resource Development International, 19(3), pp. 229-244. ISSN (print) 1367-8868

Niskota, Jozo (2016) Environmental performance in cooperative enterprises as determinant of economic and social wellbeing in the Eastern Adriatic : The Cooperative Sustainability Index. (PhD thesis), Kingston University, .

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Ott, Ursula F., Prowse, Peter, Fells, Ray and Rogers, Helen (2016) The DNA of negotiations as a set theoretic concept : a theoretical and empirical analysis. Journal of Business Research, 69(9), pp. 3561-3571. ISSN (print) 0148-2963

Ott, Ursula F. (2016) The art and economics of international negotiations : haggling meets hurrying and hanging on in buyer–seller negotiations. Journal of Innovation & Knowledge, 1(1), pp. 51-61. ISSN (online) 2444-569X

Ott, Ursula F., Gates, Michael, Lei, Lianghui and Lewis, Ric (2016) A configurational and experimental approach to compare British and Chinese cultural profiles of generation Y. Journal of Business Research, 69(11), pp. 5500-5506. ISSN (print) 0148-2963

Ott, Ursula F. and Kimura, Yuko (2016) A set-theoretic analysis of negotiations in Japanese MNEs : opening up the black box. Journal of Business Research, 69(4), pp. 1294-1300. ISSN (print) 0148-2963

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Paolillo, Anna, Silva, Silvia A. and Pasini, Margherita (2016) Promoting safety participation through diversity and inclusion climates. International Journal of Workplace Health Management, 9(3), pp. 308-327. ISSN (print) 1753-8351

Passera, Mark (2016) Tourism and advertising as creative industry sector. In: Long, Philip and Morpeth, Nigel D., (eds.) Tourism and the creative industries : theories, policies and practice. Abingdon, U.K. : Routledge. pp. 58-68. (Routledge advances in tourism, (37)) ISBN 9781138832701

Peletidi, Aliki, Nabhani-Gebara, Shereen and Kayyali, Reem (2016) Do Greek pharmacists have a role in cardiovascular disease prevention? A study to establish their views. In: EuroPRevent 2016; 14 - 15 Jun 2016, Sophia Antipolis, France. (Unpublished)

Peters, Pascale, Van der Heijden, Beatrice, Bergers, Anouk and Velthuizen, Romy (2016) Kijk op duurzame inzetbaarheid: een onderzoek naar de visies van stakeholders in de arbeidsmarkt op de noodzaak van een integral duurzaam-inzetbaarheidsbeleid in Nederland [Vision on sustainable employability: A research into the visions of stakeholders in the labour market at the urgency of an integral policy for sustainable employability]. (Other) The Netherlands : MediaCenter. 83 p.

Petrov, Georgy, Southall, Jane and Bolden, Richard (2016) Making the third stream, mainstream : facilitating effective higher education-employer engagement in workforce development. Higher Education Review, 48(3), pp. 75-99. ISSN (print) 0018-1609

Philbin, Simon and Kennedy, Donald (2016) Becoming a complete project leader. Industrial Engineer, 48(2), pp. 39-43. ISSN (print) 0019-8471

Philbin, Simon P. and Mallo, Charles A. (2016) Business planning methodology to support the development of strategic academic programmes. Journal of Research Administration, 47(1), pp. 23-39. ISSN (print) 1539-1590

Pierrakis, Yannis and Saridakis, George (2016) Do publicly backed venture capital investments promote innovation? Differences between privately and publicly backed funds in the UK Venture Capital Market. In: 39th Institute for Small Business and Entrepreneurship (ISBE) Annual Conference: Institutional Voids, Entrepreneurship and Small Business Development; 27-28 Oct 2016, Paris, France.

Pino, Cesar, Felzensztein, Christian, Zwerg-Villegas, Anne Marie and Arias-Bolzmann, Leopoldo (2016) Non-technological innovations : market performance of exporting firms in South America. Journal of Business Research, 69(10), pp. 4385-4393. ISSN (print) 0148-2963

Pooja, Abeeda, De Clercq, Dirk and Belausteguigoitia, Imanol (2016) Job stressors and organizational citizenship behavior : the roles of organizational commitment and social interaction. Human Resource Development Quarterly, 27(3), pp. 373-405. ISSN (print) 1044-8004

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Renwick, Laoise, Lavelle, Mary, Brennan, Geoffrey, Stewart, Duncan, James, Karen, Richardson, Michelle, Williams, Hilary, Price, Owen and Bowers, Len (2016) Physical injury and workplace assault in UK mental health trusts: An analysis of formal reports. International Journal of Mental Health Nursing, 25(4), pp. 355-366. ISSN (print) 1445-8330

Riley, Debra, Robinson, Helen and Spiers, Julia (2016) How music affects attitudes towards a charity advertisement. In: 45th European Marketing Academy (EMAC) Annual Conference: Marketing in the Age of Data; 24-27 May 2016, Oslo, Norway.

Rindzeviciute, Egle (2016) Les liasons dangereuses? Kultur och ekonomisk tillväxt i EU [Dangerous liaisons? Culture and economic growth in the EU]. In: Svensson, Jenny and Tomson, Klara, (eds.) Kampen om kulturen: idéer och förändring på det kulturpolitiska fältet [The struggle for culture: ideas and change in the cultural policy field]. Lund, Sweden : Studentlitteratur. pp. 71-94. ISBN 9789144111056

Robinson, Helen (2016) Media multitasking: an exploration of the behavioural phenomenon of multiple media use in the U.K., Germany and Australia. In: Academy of Marketing (AM) Conference 2016: Radical Marketing; 4-7 Jul 2016, Newcastle, U.K..

Robinson, Helen (2016) Multiple media use, polychronicity and multitasking : a review of literature and proposed research directions. The Marketing Review, 16(2), pp. 129-147. ISSN (print) 1469-347X

Rodrigues, Ricardo, Guest, David and Budjanovcanin, Alexandra (2016) Bounded or boundaryless? An empirical investigation of career boundaries and boundary crossing. Work, Employment & Society, 30(4), pp. 669-686. ISSN (print) 0950-0170

Rouse, Julia and Kitching, John (2016) Entrepreneurial practice in pregnancy: a conceptual framework and research agenda. In: 9th Diana International Research Conference: Gender in Family Business & Gender and Innovation; 12-14 Jun 2016, Bodo, Norway.

Rui, Huaichuan, Zhang, Miao and Shipman, Alan (2016) Relevant knowledge and recipient ownership : Chinese MNCS' knowledge transfer in Africa. Journal of World Business, 51(5), pp. 713-728. ISSN (print) 1090-9516

Ruiller, Caroline and Van Der Heijden, Beatrice I.J.M. (2016) Socio-emotional support in French hospitals: effects on French nurses' and nurse aides' affective commitment. Applied Nursing Research, 29, pp. 229-236. ISSN (print) 0897-1897

Ruiz Castro, Mayra (2016) Alternative stories of resistance to the long-hours practice in professional service firms. In: 32nd EGOS Colloquium: Organizing in the Shadow of Power; 07-09 Jul 2016, Naples, Italy. (Unpublished)

Ruiz Castro, Mayra and Holvino, Evangelina (2016) Applying intersectionality in organizations : inequality markers, cultural scripts and advancement practices in a professional service firm. Gender, Work & Organization, 23(3), pp. 328-347. ISSN (print) 0968-6673

Ruiz Castro, Mayra and Holvino, Evangelina (2016) Applying intersectionality in organizations: inequality markers, cultural scripts and advancement practices in a professional services firm. In: Gender Work and Organisation : 9th Biennial International Interdisciplinary Conference; 29 Jun - 01 Jul 2016, Keele, U.K.. (Unpublished)

Ruiz Castro, Mayra (2016) Communities of practice and long working hours: challenging masculine practices in professional service firms. In: Gender, Work and Organization 2016: 9th Biennial International Interdisciplinary Conference; 29 Jun - 01 Jul 2016, Keele, U.K.. (Unpublished)

Russell, Emma, Yarker, Jo and Abrams, Ruth (2016) Defining a model of leaders with purpose. (Project Report) Kingston upon Thames, U.K. : Wellbeing at Work Research Group, Kingston Business School, Kingston University. 32 p.

Russell, Emma and Underwood, Chris (2016) Exploring the role of purpose in leadership. HR Magazine, pp. 46-48. ISSN (print) 0964-8390

Russell, Emma (2016) Individual differences in dealing with email at work. In: E-Resilience Conference 2016: A Transdisciplinary Approach to Building E-Resilience: Managing Technology; 21 Apr 2016, London, U.K.. (Unpublished)

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Sakellariou, Evdokia, Karantinou, Kalipso and Goffin, Keith (2016) SECI or sensemaking : telling tales of eureka moments in NPD. In: 23rd Innovation and Product Development Management Conference "Crossing Borders and Boundaries: The Changing Role of Innovation/Entrepreneurship"; 12-14 Jun 2016, Glasgow, U.K.. (Unpublished)

Sakellariou, Evdokia, Karantinou, Kalipso and Hogg, Margaret (2016) Winning (or losing) in global product innovation. In: 23rd Innovation and Product Development Management Conference (IPDMC): “Crossing Borders and Boundaries: The Changing Role of Innovation/Entrepreneurship”; 12-14 Jun 2016, Glasgow, U.K.. ISSN (print) 1998-7374

Sakellariou, Evy [Author-contributor], Goffin, Keith and Mitchel, Rick (2016) Case study 8.10: Intracom Telecom - strategy through process. In: UNSPECIFIED, (ed.) Innovation management : effective strategy and implementation. 3rd ed. London, U.K. : Palgrave Macmillan. pp. 336-337. ISBN 9781137373441

Saridakis, George, Benson, Vladlena, Ezingeard, Jean-Noel and Tennakoon, Hemamali (2016) Individual information security, user behaviour and cyber victimisation : an empirical study of social networking users. Technological Forecasting and Social Change, 102, pp. 320-330. ISSN (print) 0040-1625

Saridakis, George and Cooper, Cary L. (2016) Introduction: the state of employee turnover. In: Saridakis, George and Cooper, Cary L., (eds.) Research handbook on employee turnover. Cheltenham, U.K. : Edward Elgar Publishing Limited. pp. 1-4. (New Horizons in Management) ISBN 9781784711146

Saridakis, George and Cooper, Cary L., eds. (2016) Research handbook on employee turnover. Cheltenham, U.K. : Edward Elgar Publishing Limited. (New Horizons in Management) ISBN 9781784711146

Saridakis, George, Iskandarova, Marfuga and Blackburn, Robert (2016) Student entrepreneurship in Great Britain: intentions and activities. (Project Report) Kingston upon Thames, U.K. : Small Business Research Centre, Kingston Business School, Kingston University. 41 p.

Saridakis, George, Mendoza, Miguel Angel, Munoz Torres, Rebeca and Glover, Jane (2016) The relationship between self-employment and unemployment in the long-run: a panel cointegration approach allowing for breaks. Journal of Economic Studies, 43(3), pp. 358-379. ISSN (print) 0144-3585

Shantz, A., Alfes, Kerstin and Arevshatian, Lilith (2016) HRM in healthcare : the role of work engagement. Personnel Review, 45(2), pp. 274-295. ISSN (print) 0048-3486

Shantz, Amanda, Arevshatian, Lilith, Alfes, Kerstin and Bailey, Katie (2016) The effect of HRM attributions on emotional exhaustion and the mediating roles of job involvement and work overload. Human Resource Management Journal, 26(2), pp. 172-191. ISSN (print) 0954-5395

Shukla, Paurav, Banerjee, Madhumita and Singh, Jaywant (2016) Customer commitment to luxury brands : antecedents and consequences. Journal of Business Research, 69(1), pp. 323-331. ISSN (print) 0148-2963

Shukla, Paurav, Singh, Jaywant, Dall'Olmo Riley, Francesca and Moore, Christopher (2016) 'It's a matter of aesthetics' : exploring the influence of local versus foreign visual aesthetics on consumers' luxury purchase intentions. In: 2016 Monaco Symposium on Luxury: Emerging Challenges in Luxury Marketing; 7-8 Apr 2016, Monte Carlo, Monaco.

Singh, Jaywant, Dall'Olmo Riley, Francesca and Quamina, La Toya (2016) 'Brands that do not do good': the impact of corporate reputation harm on brand equity and consumer value perceptions. In: 11th Global Brand Conference: Brands that do Good; 27-29 Apr 2016, Bradford, U.K..

Singh, Jaywant and Crisafulli, Benedetta (2016) 'Could they have done better?’ Examining customer responses to online service failure and recovery through counterfactual reasoning. In: SERVSIG 2016 -The Future of Services in the Heart of Europe; 17-19 Jun 2016, Maastricht, The Netherlands.

Singh, Jaywant and Crisafulli, Benedetta (2016) " If only they were more caring " : the role of counterfactuals and emotions in customer coping with health service failures. In: 2016 Academy of Marketing Science (AMS) World Marketing Congress: Marketing at the Confluence between Entertainment and Analytics; 19-23 Jul 2016, Paris, France.

Singh, Jaywant and Crisafulli, Benedetta (2016) Managing online service recovery : procedures, justice and customer satisfaction. Journal of Service Theory and Practice, 26(6), pp. 764-787. ISSN (print) 2055-6225

Singh, Jaywant and Uncles, Mark (2016) Measuring the market performance of brands: applications in brand management. In: Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, (eds.) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. pp. 13-31. ISBN 9780415747905

Singh, Jaywant and Wright, Malcolm (2016) New brands: performance and measurement. In: Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, (eds.) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. pp. 186-198. ISBN 9780415747905

Singh, Jaywant, Quamina, La Toya and Kalafatis, Stavros P. (2016) Strategic brand alliances : research advances and practical applications. In: Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, (eds.) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. pp. 120-135. ISBN 9780415747905

Singh, Jaywant, Crisafulli, Benedetta and Shukla, Paurav (2016) 'Too bad to be true' : the effect of guilt appeal intensity in cause-related marketing. In: American Marketing Association (AMA) 2017 Winter Conference: Better Marketing for a Better World; 17-19 Feb 2017, Orlando, Florida, U.S..

Singh, Jaywant, Quamina, La Toya and Kalafatis, Stavros (2016) 'Under a cloud' : the impact of corporate reputation harm on brand equity and consumer value perceptions. In: 2016 Academy of Marketing Science (AMS) World Marketing Congress: Marketing at the Confluence between Entertainment and Analytics; 19-23 Jul 2016, Paris, France.

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