Singh, Jaywant and Crisafulli, Benedetta (2016) Managing online service recovery : procedures, justice and customer satisfaction. Journal of Service Theory and Practice, 26(6), pp. 764-787. ISSN (print) 2055-6225

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Official URL:	http://dx.doi.org/10.1108/JSTP-01-2015-0013
Item Type:	Article
Additional Information:	This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here http://eprints.kingston.ac.uk . Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Research Area:	Research Areas > Business and management studies
Faculty, School or Research Centre:	Faculty of Business and Law (until 2017) Faculty of Business and Law (until 2017) > Kingston Business School (Strategy, Marketing and Innovation) (from August 2013)
Date Deposited:	18 Sep 2015 07:02
Last Modified:	06 Oct 2020 14:51
DOI:	https://doi.org/10.1108/JSTP-01-2015-0013
URI:	https://eprints.kingston.ac.uk/id/eprint/32447

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