Article

Amoros, Jose Ernesto, Etchebarne, Maria Soledad, Zapata, Isabel Torres and Felzensztein, Christian (2016) International entrepreneurial firms in Chile : an exploratory profile. Journal of Business Research, 69(6), pp. 2052-2060. ISSN (print) 0148-2963

Anderson, Deborah, Wason, Hilary and Southall, Jane (2016) Supporting business students' transition into higher education : the case of marketing downloads. Teaching in Higher Education, 21(8), pp. 978-989. ISSN (print) 1356-2517

Bennett, Roger, Kottasz, Rita and Shaw, Stephen (2016) Factors potentially affecting the successful promotion of electric vehicles. Journal of Social Marketing, 6(1), pp. 62-82. ISSN (print) 2042-6763

Bennett, Roger, Shaw, Stephen and Kottasz, Rita (2016) Using artwork to market sensitive issues within heritage museums : three case studies. Museum Management and Curatorship, 31(5), pp. 460-473. ISSN (print) 0964-7775

Burchell, Kevin, Rettie, Ruth and Roberts, Tom C. (2016) Householder engagement with energy consumption feedback: the role of community action and communications. Energy Policy, 88, pp. 178-186. ISSN (print) 0301-4215

Crisafulli, Benedetta and Singh, Jaywant (2016) Service guarantee as a recovery strategy : the impact of guarantee terms on perceived justice and firm motives. Journal of Service Management, 27(2), pp. 117-143. ISSN (print) 1757-5818

East, Robert (2016) Bias in the evaluation of research methods. Marketing Theory, 16(2), pp. 219-231. ISSN (print) 1470-5931

East, Robert, Uncles, Mark D, Romaniuk, Jenni and Lomax, Wendy (2016) Improving agent-based models of diffusion. European Journal of Marketing, 50(3/4), pp. 639-646. ISSN (print) 0309-0566

East, Robert, Uncles, Mark D., Romaniuk, Jenni and Lomax, Wendy (2016) Measuring the impact of positive and negative word of mouth : a reappraisal. Australasian Marketing Journal (AMJ), 24(1), pp. 54-58. ISSN (print) 1441-3582

East, Robert, Uncles, Mark D., Romaniuk, Jenni and Lomax, Wendy (2016) Validation and sufficiency. European Journal of Marketing, 50(3/4), pp. 661-666. ISSN (print) 0309-0566

Exworthy, Mark, Hyde, Paula and McDonald-Kuhne, Pamela (2016) Knights and knaves in the English medical profession: the case of clinical excellence awards. Journal of Social Policy, 45(1), pp. 83-99. ISSN (print) 0047-2794

Felzensztein, Christian (2016) International entrepreneurship in and from emerging economies : introduction to the special issue. Journal of International Entrepreneurship, 14(1), pp. 5-7. ISSN (print) 1570-7385

Hand, Chris and Dall'Olmo Riley, Francesca (2016) Audience behaviour or buyer behaviour : what can models of brand buying behaviour say about arts audiences? International Journal of Arts Management, 19(1), pp. 69-82. ISSN (print) 1480-8986

Harries, Tim, Eslambolchilar, Parisa, Rettie, Ruth, Stride, Chris, Walton, Simon and van Woerden, Hugo C. (2016) Effectiveness of a smartphone app in increasing physical activity amongst male adults : a randomised controlled trial. BMC Public Health, 16(1), p. 925. ISSN (online) 1471-2458

Kalafatis, Stavros, Ledden, Lesley, Riley, Debra and Singh, Jaywant (2016) The added value of brand alliances in higher education. Journal of Business Research, 69(8), pp. 3122-3132. ISSN (print) 0148-2963

Kottasz, Rita and Bennett, Roger (2016) Managing the reputation of the banking industry after the global financial crisis: implications of public anger, processing depth and retroactive memory interference for public recall of events. Journal of Marketing Communications, 22(3), pp. 284-306. ISSN (print) 1352-7266

Lomax, Wendy and East, Robert (2016) Talking about durables. Australasian Marketing Journal (AMJ), 24(4), pp. 262-266. ISSN (print) 1441-3582

Ott, Ursula F., Prowse, Peter, Fells, Ray and Rogers, Helen (2016) The DNA of negotiations as a set theoretic concept : a theoretical and empirical analysis. Journal of Business Research, 69(9), pp. 3561-3571. ISSN (print) 0148-2963

Ott, Ursula F. (2016) The art and economics of international negotiations : haggling meets hurrying and hanging on in buyer–seller negotiations. Journal of Innovation & Knowledge, 1(1), pp. 51-61. ISSN (online) 2444-569X

Ott, Ursula F., Gates, Michael, Lei, Lianghui and Lewis, Ric (2016) A configurational and experimental approach to compare British and Chinese cultural profiles of generation Y. Journal of Business Research, 69(11), pp. 5500-5506. ISSN (print) 0148-2963

Ott, Ursula F. and Kimura, Yuko (2016) A set-theoretic analysis of negotiations in Japanese MNEs : opening up the black box. Journal of Business Research, 69(4), pp. 1294-1300. ISSN (print) 0148-2963

Pino, Cesar, Felzensztein, Christian, Zwerg-Villegas, Anne Marie and Arias-Bolzmann, Leopoldo (2016) Non-technological innovations : market performance of exporting firms in South America. Journal of Business Research, 69(10), pp. 4385-4393. ISSN (print) 0148-2963

Shukla, Paurav, Banerjee, Madhumita and Singh, Jaywant (2016) Customer commitment to luxury brands : antecedents and consequences. Journal of Business Research, 69(1), pp. 323-331. ISSN (print) 0148-2963

Singh, Jaywant and Crisafulli, Benedetta (2016) Managing online service recovery : procedures, justice and customer satisfaction. Journal of Service Theory and Practice, 26(6), pp. 764-787. ISSN (print) 2055-6225

Singh, Jaywant (2016) The influence of CSR and ethical self-identity in consumer evaluation of cobrands. Journal of Business Ethics, 138(2), pp. 311-326. ISSN (print) 0167-4544

Southall, J., Wason, H. and Avery, B. (2016) The transition to Higher Education for non-traditional, commuter students - a synthesis of recent literature to enhance understanding of their needs. Student Engagement and Experience Journal, 5(1), ISSN (online) 2047-9476

Wason, Hilary and Southall, Jane (2016) Using innovative assessment to enhance student engagement and develop critical thinking skills : the case of The Big Debate. Student Engagement in Higher Education Journal, 1(1), ISSN (online) 2399-1836

Whyte, Jennifer, Tryggestad, Kjell and Comi, Alice (2016) Visualizing practices in project-based design : tracing connections through cascades of visual representations. Engineering Project Organization Journal, 6(2-4), pp. 115-128. ISSN (print) 2157-3727

Book

Crisafulli, Benedetta and Singh, Jaywant (2016) Managing online service recovery at iMAGE Telecom. London, U.K. : Sage Publication. (SAGE Business Cases) ISBN 9781473952034

Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, eds. (2016) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. 560p. (Routledge Companions in Business, Management and Accounting) ISBN 9780415747905

Book Section

Anderson, Deborah (2016) Embedding employability in the postgraduate curriculum : a practical approach focussing on recognition and articulation of employability skills. In: Morgan, Michelle and Anderson, Deborah, (eds.) Good practice guide : developing and acquiring employability skills, competencies and attitudes at postgraduate taught STEM level through collaboration. Kingston upon Thames, U.K. : Postgraduate Experience Project. pp. 42-45.

Anderson, Deborah and Morgan, Michelle (2016) Summary. In: Morgan, Michelle and Anderson, Deborah, (eds.) Good practice guide : developing and acquiring employability skills, competencies and attitudes at postgraduate taught STEM level through collaboration. Kingston upon Thames, U.K. : Postgraduate Experience Project. pp. 76-77.

Dall'Olmo Riley, Francesca (2016) Brand definitions and conceptualizations : the debate. In: Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, (eds.) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. pp. 3-12. ISBN 9780415747905

Dall'Olmo Riley, Francesca (2016) The roles of brands revisited. In: Baker, Michael J. and Hart, Susan, (eds.) The marketing book. 7th ed. Abingdon : Routledge. pp. 394-414. ISBN 9780415703772

Morgan, Michelle and Anderson, Deborah (2016) Introduction. In: Morgan, Michelle and Anderson, Deborah, (eds.) Good practice guide : developing and acquiring employability skills, competencies and attitudes at postgraduate taught STEM level through collaboration. Kingston upon Thames, U.K. : Postgraduate Experience Project. pp. 5-9.

Sakellariou, Evy [Author-contributor], Goffin, Keith and Mitchel, Rick (2016) Case study 8.10: Intracom Telecom - strategy through process. In: UNSPECIFIED, (ed.) Innovation management : effective strategy and implementation. 3rd ed. London, U.K. : Palgrave Macmillan. pp. 336-337. ISBN 9781137373441

Singh, Jaywant and Uncles, Mark (2016) Measuring the market performance of brands: applications in brand management. In: Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, (eds.) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. pp. 13-31. ISBN 9780415747905

Singh, Jaywant and Wright, Malcolm (2016) New brands: performance and measurement. In: Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, (eds.) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. pp. 186-198. ISBN 9780415747905

Singh, Jaywant, Quamina, La Toya and Kalafatis, Stavros P. (2016) Strategic brand alliances : research advances and practical applications. In: Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, (eds.) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. pp. 120-135. ISBN 9780415747905

Conference or Workshop Item

Abubakar, Yazid Abdullahi and Hand, Chris (2016) The influence of internationalisation on SME innovation in Least Developed Countries (LDCs). In: International Conference on Innovation and Management (IAM2016 Summer); 12 - 15 Jul 2016, Kuala Lumpur, Malaysia. ISSN (online) 2218-6387 (Unpublished)

Afrahi, Bahare (2016) Entrepreneurs’ disengagement. In: British Academy of Management (BAM) 2016 Doctoral Symposium; 5 Sep 2016, Newcastle, U.K.. (Unpublished)

Anderson, Deborah, Avery, Barry and Southall, Jane (2016) Addressing problems faced by 'commuter' students in higher education. In: British Educational Research Association (BERA) Annual Conference 2016; 13-15 Sep 2016, Leeds, U.K.. (Unpublished)

Anderson, Deborah, Lees, Rebecca, Avery, Barry and Russell, Daniel (2016) Analysing a research group 'start-up' through the communities of practice lens. In: British Educational Research Association (BERA) Annual Conference 2016; 13-15 Sep 2016, Leeds, U.K.. (Unpublished)

Anderson, Deborah, Avery, Barry and Lees, Rebecca (2016) Developing social capital : a close-up look at pedagogic practices. In: Higher Education Close Up 8 (HECU8): Locating Social Justice in Close-Up Reserach in Higher Education; 18-20 Jul 2016, Lancaster, U.K.. (Unpublished)

Anderson, Deborah, Avery, Barry, Lees, Rebecca, Russell, Dan, Southall, Jane and Wason, Hilary (2016) Meeting the challenge of Business School accreditation with pedagogic research. In: Society for Research into Higher Education (SRHE) Annual Research Conference 2016: Exploring Freedom and Control in Global Higher Education; 07-09 Dec 2016, Newport, U.K.. (Unpublished)

Anderson, Deborah, Avery, Barry and Lees, Rebecca (2016) Social capital : a framework for innovative marketing pedagogy? In: 45th European Marketing Academy (EMAC) Annual Conference: Marketing in the Age of Data; 24-27 May 2016, Oslo, Norway.

Annan-Diab, Fatima and Molinari, Carolina (2016) Corporate social responsibility implementation: challenges for the mining industry in Brazil. In: Academy of International Business (AIB) 2016 Annual Meeting; 27-30 Jun 2016, New Orleans, U.S.. (Unpublished)

Annan-Diab, Fatima (2016) Teaching responsible management in the UK and Russia : what are the challenges? In: 5th Annual Learning, Teaching and Student Experience Conference (LTSE) 2016; 26-27 Apr 2016, Birmingham, U.K.. (Unpublished)

Avery, Barry, Russell, Daniel and Wason, Hilary (2016) Commuting, working, attending and performing: the changing route to academic attainment and progression during the first year. In: Society for Research into Higher Education (SRHE) Annual Research Conference 2016: Exploring Freedom and Control in Global Higher Education; 07-09 Dec 2016, Newport, U.K.. (Unpublished)

Boatswain, Marvyn and Kalafatis, Stavros (2016) Strengthening the position of existing offering through decoys. In: 2016 Academy of Marketing Science (AMS) World Marketing Congress: Marketing at the Confluence between Entertainment and Analytics; 19-23 Jul 2016, Paris, France.

Chawdhary, Rahul, Dall'Olmo Riley, Francesca and Lomax, Wendy (2016) Return to sender: exploring the consequences of WOM on the person who articulated it. In: 45th European Marketing Academy (EMAC) Annual Conference: Marketing in the Age of Data; 24-27 May 2016, Oslo, Norway.

Crisafulli, Benedetta, Singh, Jaywant and Dall'Olmo Riley, Francesca (2016) Signaling firm and employee trustworthiness : the influence of service guarantee, employee behaviour and firm reputation on customer trust in service recovery. In: SERVSIG 2016 -The Future of Services in the Heart of Europe; 17-19 Jun 2016, Maastricht, The Netherlands.

Dall'Olmo Riley, Francesca, Hand, Chris, Harris, Patricia, Riley, Debra, Robinson, Helen and Singh, Jaywant (2016) Single-channel or multi-channel? U.K. grocery shoppers purchase behaviour, motivations and perceptions. In: Academy of Marketing (AM) Conference 2016: Radical Marketing; 4-7 Jul 2016, Newcastle, U.K..

Filippaios, Fragkiskos, Annan-Diab, Fatima and Hermidas, Amir (2016) The effect of civil and political liberties suppression on foreign direct investment : an evaluation of emerging and developing economies. In: 43rd Annual Conference of the Academy of International Business UK & Ireland Chapter (AIB-UKI); 7-9 Apr 2016, London, U.K.. (Unpublished)

Hand, Chris and Rasmussen, Iselin (2016) Do men see red and pay less? The effect of background colour and gender on offered payments. In: Academy of Marketing (AM) Conference 2016: Radical Marketing; 4-7 Jul 2016, Newcastle, U.K..

Hand, Chris and Kottasz, Rita (2016) The effect of social class on multiple cause donation behaviour. In: 15th International Colloquium on Arts, Heritage, Nonprofit and Social Marketing: Considering Myths and Stereotypes in Arts, Heritage, Nonprofit and Social Marketing; 16 Sep 2016, Egham, U.K.. (Unpublished)

Harris, Patricia, Robinson, Helen, Dall'Olmo Riley, Francesca and Hand, Chris (2016) Consumers’ multi-channel shopping experience in the UK grocery sector: purchase behaviour, motivations and perceptions. In: 2016 Academy of Marketing Science (AMS) World Marketing Congress: Marketing at the Confluence between Entertainment and Analytics; 19-23 Jul 2016, Paris, France.

Pierrakis, Yannis and Saridakis, George (2016) Do publicly backed venture capital investments promote innovation? Differences between privately and publicly backed funds in the UK Venture Capital Market. In: 39th Institute for Small Business and Entrepreneurship (ISBE) Annual Conference: Institutional Voids, Entrepreneurship and Small Business Development; 27-28 Oct 2016, Paris, France.

Riley, Debra, Robinson, Helen and Spiers, Julia (2016) How music affects attitudes towards a charity advertisement. In: 45th European Marketing Academy (EMAC) Annual Conference: Marketing in the Age of Data; 24-27 May 2016, Oslo, Norway.

Robinson, Helen (2016) Media multitasking: an exploration of the behavioural phenomenon of multiple media use in the U.K., Germany and Australia. In: Academy of Marketing (AM) Conference 2016: Radical Marketing; 4-7 Jul 2016, Newcastle, U.K..

Sakellariou, Evdokia, Karantinou, Kalipso and Goffin, Keith (2016) SECI or sensemaking : telling tales of eureka moments in NPD. In: 23rd Innovation and Product Development Management Conference "Crossing Borders and Boundaries: The Changing Role of Innovation/Entrepreneurship"; 12-14 Jun 2016, Glasgow, U.K.. (Unpublished)

Sakellariou, Evdokia, Karantinou, Kalipso and Hogg, Margaret (2016) Winning (or losing) in global product innovation. In: 23rd Innovation and Product Development Management Conference (IPDMC): “Crossing Borders and Boundaries: The Changing Role of Innovation/Entrepreneurship”; 12-14 Jun 2016, Glasgow, U.K.. ISSN (print) 1998-7374

Shukla, Paurav, Singh, Jaywant, Dall'Olmo Riley, Francesca and Moore, Christopher (2016) 'It's a matter of aesthetics' : exploring the influence of local versus foreign visual aesthetics on consumers' luxury purchase intentions. In: 2016 Monaco Symposium on Luxury: Emerging Challenges in Luxury Marketing; 7-8 Apr 2016, Monte Carlo, Monaco.

Singh, Jaywant, Dall'Olmo Riley, Francesca and Quamina, La Toya (2016) 'Brands that do not do good': the impact of corporate reputation harm on brand equity and consumer value perceptions. In: 11th Global Brand Conference: Brands that do Good; 27-29 Apr 2016, Bradford, U.K..

Singh, Jaywant and Crisafulli, Benedetta (2016) 'Could they have done better?’ Examining customer responses to online service failure and recovery through counterfactual reasoning. In: SERVSIG 2016 -The Future of Services in the Heart of Europe; 17-19 Jun 2016, Maastricht, The Netherlands.

Singh, Jaywant and Crisafulli, Benedetta (2016) " If only they were more caring " : the role of counterfactuals and emotions in customer coping with health service failures. In: 2016 Academy of Marketing Science (AMS) World Marketing Congress: Marketing at the Confluence between Entertainment and Analytics; 19-23 Jul 2016, Paris, France.

Singh, Jaywant, Crisafulli, Benedetta and Shukla, Paurav (2016) 'Too bad to be true' : the effect of guilt appeal intensity in cause-related marketing. In: American Marketing Association (AMA) 2017 Winter Conference: Better Marketing for a Better World; 17-19 Feb 2017, Orlando, Florida, U.S..

Singh, Jaywant, Quamina, La Toya and Kalafatis, Stavros (2016) 'Under a cloud' : the impact of corporate reputation harm on brand equity and consumer value perceptions. In: 2016 Academy of Marketing Science (AMS) World Marketing Congress: Marketing at the Confluence between Entertainment and Analytics; 19-23 Jul 2016, Paris, France.

Southall, Jane and Wason, Hilary (2016) From “scholarly gypsies” to tribesmen of academia: developing the potential of sessional lecturers within Higher Education. In: Society for Research into Higher Education (SRHE) Annual Research Conference 2016: Exploring Freedom and Control in Global Higher Education; 07-09 Dec 2016, Newport, U.K.. (Unpublished)

Southall, Jane and Wason, Hilary (2016) Realising the potential of sessional staff as educational scholars. In: Enhancing Student Learning Through Innovative Scholarship 2016: How Teaching Focused Academics are Driving Teaching Excellence; 28-29 Jun 2016, London, U.K.. (Unpublished)

Southall, Jane and Wason, Hilary (2016) Using literature to contextualize and build engagement with current management thinking at undergraduate level: ReadRight and The Critique. In: 25th Annual World Business Congress of the International Management Development Association (IMDA) : Globalization: Developments, Opportunities and Challenges; 15-19 Jun 2016, Kingston Upon Thames, U.K.. (Unpublished)

Springdal, Kent, Martin, Brand and Mador, Martha (2016) Developing collaborative advantage in public sector. In: British Academy of Management (BAM) Conference 2016: Thriving in Turbulent Times; 6-8 Sep 2016, Newcastle, U.K.. ISBN 9780954960896

Wason, Hilary, Anderson, Deborah and Southall, Jane (2016) Creating engagement whilst building academic self-efficacy using “The Skills Toolkit”. In: 5th Learning, Teaching and Student Experience (LTSE) Conference 2016; 26-27 Apr 2016, Birmingham, U.K.. (Unpublished)

Wason, Hilary, Southall, Jane and Anderson, Deborah (2016) Moving from confidence to competence in critical thinking skills. In: Society for Research into Higher Education (SRHE) Annual Research Conference 2016: Exploring Freedom and Control in Global Higher Education; 07-09 Dec 2016, Newport, U.K.. (Unpublished)

Monograph

Morgan, Michelle [Editor] and Anderson, Deborah [Editor] (2016) Good practice guide : developing and acquiring employability skills, competencies and attitudes at postgraduate taught STEM level through collaboration. (Discussion Paper) Kingston upon Thames, U.K. : Postgraduate Experience Project. 79 p.