Abubakar, Yazid Abdullahi and Hand, Chris (2016) The influence of internationalisation on SME innovation in Least Developed Countries (LDCs). In: International Conference on Innovation and Management (IAM2016 Summer); 12 - 15 Jul 2016, Kuala Lumpur, Malaysia. ISSN (online) 2218-6387 (Unpublished)

Afrahi, Bahare (2016) Entrepreneurs’ disengagement. In: British Academy of Management (BAM) 2016 Doctoral Symposium; 5 Sep 2016, Newcastle, U.K.. (Unpublished)

Amoros, Jose Ernesto, Etchebarne, Maria Soledad, Zapata, Isabel Torres and Felzensztein, Christian (2016) International entrepreneurial firms in Chile : an exploratory profile. Journal of Business Research, 69(6), pp. 2052-2060. ISSN (print) 0148-2963

Anderson, Deborah, Avery, Barry and Southall, Jane (2016) Addressing problems faced by 'commuter' students in higher education. In: British Educational Research Association (BERA) Annual Conference 2016; 13-15 Sep 2016, Leeds, U.K.. (Unpublished)

Anderson, Deborah, Lees, Rebecca, Avery, Barry and Russell, Daniel (2016) Analysing a research group 'start-up' through the communities of practice lens. In: British Educational Research Association (BERA) Annual Conference 2016; 13-15 Sep 2016, Leeds, U.K.. (Unpublished)

Anderson, Deborah, Avery, Barry and Lees, Rebecca (2016) Developing social capital : a close-up look at pedagogic practices. In: Higher Education Close Up 8 (HECU8): Locating Social Justice in Close-Up Reserach in Higher Education; 18-20 Jul 2016, Lancaster, U.K.. (Unpublished)

Anderson, Deborah (2016) Embedding employability in the postgraduate curriculum : a practical approach focussing on recognition and articulation of employability skills. In: Morgan, Michelle and Anderson, Deborah, (eds.) Good practice guide : developing and acquiring employability skills, competencies and attitudes at postgraduate taught STEM level through collaboration. Kingston upon Thames, U.K. : Postgraduate Experience Project. pp. 42-45.

Anderson, Deborah, Avery, Barry, Lees, Rebecca, Russell, Dan, Southall, Jane and Wason, Hilary (2016) Meeting the challenge of Business School accreditation with pedagogic research. In: Society for Research into Higher Education (SRHE) Annual Research Conference 2016: Exploring Freedom and Control in Global Higher Education; 07-09 Dec 2016, Newport, U.K.. (Unpublished)

Anderson, Deborah, Avery, Barry and Lees, Rebecca (2016) Social capital : a framework for innovative marketing pedagogy? In: 45th European Marketing Academy (EMAC) Annual Conference: Marketing in the Age of Data; 24-27 May 2016, Oslo, Norway.

Anderson, Deborah and Morgan, Michelle (2016) Summary. In: Morgan, Michelle and Anderson, Deborah, (eds.) Good practice guide : developing and acquiring employability skills, competencies and attitudes at postgraduate taught STEM level through collaboration. Kingston upon Thames, U.K. : Postgraduate Experience Project. pp. 76-77.

Anderson, Deborah, Wason, Hilary and Southall, Jane (2016) Supporting business students' transition into higher education : the case of marketing downloads. Teaching in Higher Education, 21(8), pp. 978-989. ISSN (print) 1356-2517

Annan-Diab, Fatima and Molinari, Carolina (2016) Corporate social responsibility implementation: challenges for the mining industry in Brazil. In: Academy of International Business (AIB) 2016 Annual Meeting; 27-30 Jun 2016, New Orleans, U.S.. (Unpublished)

Annan-Diab, Fatima (2016) Teaching responsible management in the UK and Russia : what are the challenges? In: 5th Annual Learning, Teaching and Student Experience Conference (LTSE) 2016; 26-27 Apr 2016, Birmingham, U.K.. (Unpublished)

Avery, Barry, Russell, Daniel and Wason, Hilary (2016) Commuting, working, attending and performing: the changing route to academic attainment and progression during the first year. In: Society for Research into Higher Education (SRHE) Annual Research Conference 2016: Exploring Freedom and Control in Global Higher Education; 07-09 Dec 2016, Newport, U.K.. (Unpublished)

Bennett, Roger, Kottasz, Rita and Shaw, Stephen (2016) Factors potentially affecting the successful promotion of electric vehicles. Journal of Social Marketing, 6(1), pp. 62-82. ISSN (print) 2042-6763

Bennett, Roger, Shaw, Stephen and Kottasz, Rita (2016) Using artwork to market sensitive issues within heritage museums : three case studies. Museum Management and Curatorship, 31(5), pp. 460-473. ISSN (print) 0964-7775

Boatswain, Marvyn and Kalafatis, Stavros (2016) Strengthening the position of existing offering through decoys. In: 2016 Academy of Marketing Science (AMS) World Marketing Congress: Marketing at the Confluence between Entertainment and Analytics; 19-23 Jul 2016, Paris, France.

Burchell, Kevin, Rettie, Ruth and Roberts, Tom C. (2016) Householder engagement with energy consumption feedback: the role of community action and communications. Energy Policy, 88, pp. 178-186. ISSN (print) 0301-4215

Chawdhary, Rahul, Dall'Olmo Riley, Francesca and Lomax, Wendy (2016) Return to sender: exploring the consequences of WOM on the person who articulated it. In: 45th European Marketing Academy (EMAC) Annual Conference: Marketing in the Age of Data; 24-27 May 2016, Oslo, Norway.

Crisafulli, Benedetta and Singh, Jaywant (2016) Managing online service recovery at iMAGE Telecom. London, U.K. : Sage Publication. (SAGE Business Cases) ISBN 9781473952034

Crisafulli, Benedetta and Singh, Jaywant (2016) Service guarantee as a recovery strategy : the impact of guarantee terms on perceived justice and firm motives. Journal of Service Management, 27(2), pp. 117-143. ISSN (print) 1757-5818

Crisafulli, Benedetta, Singh, Jaywant and Dall'Olmo Riley, Francesca (2016) Signaling firm and employee trustworthiness : the influence of service guarantee, employee behaviour and firm reputation on customer trust in service recovery. In: SERVSIG 2016 -The Future of Services in the Heart of Europe; 17-19 Jun 2016, Maastricht, The Netherlands.

Dall'Olmo Riley, Francesca (2016) Brand definitions and conceptualizations : the debate. In: Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, (eds.) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. pp. 3-12. ISBN 9780415747905

Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, eds. (2016) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. 560p. (Routledge Companions in Business, Management and Accounting) ISBN 9780415747905

Dall'Olmo Riley, Francesca, Hand, Chris, Harris, Patricia, Riley, Debra, Robinson, Helen and Singh, Jaywant (2016) Single-channel or multi-channel? U.K. grocery shoppers purchase behaviour, motivations and perceptions. In: Academy of Marketing (AM) Conference 2016: Radical Marketing; 4-7 Jul 2016, Newcastle, U.K..

Dall'Olmo Riley, Francesca (2016) The roles of brands revisited. In: Baker, Michael J. and Hart, Susan, (eds.) The marketing book. 7th ed. Abingdon : Routledge. pp. 394-414. ISBN 9780415703772

East, Robert (2016) Bias in the evaluation of research methods. Marketing Theory, 16(2), pp. 219-231. ISSN (print) 1470-5931

East, Robert, Uncles, Mark D, Romaniuk, Jenni and Lomax, Wendy (2016) Improving agent-based models of diffusion. European Journal of Marketing, 50(3/4), pp. 639-646. ISSN (print) 0309-0566

East, Robert, Uncles, Mark D., Romaniuk, Jenni and Lomax, Wendy (2016) Measuring the impact of positive and negative word of mouth : a reappraisal. Australasian Marketing Journal (AMJ), 24(1), pp. 54-58. ISSN (print) 1441-3582

East, Robert, Uncles, Mark D., Romaniuk, Jenni and Lomax, Wendy (2016) Validation and sufficiency. European Journal of Marketing, 50(3/4), pp. 661-666. ISSN (print) 0309-0566

Exworthy, Mark, Hyde, Paula and McDonald-Kuhne, Pamela (2016) Knights and knaves in the English medical profession: the case of clinical excellence awards. Journal of Social Policy, 45(1), pp. 83-99. ISSN (print) 0047-2794

Felzensztein, Christian (2016) International entrepreneurship in and from emerging economies : introduction to the special issue. Journal of International Entrepreneurship, 14(1), pp. 5-7. ISSN (print) 1570-7385

Filippaios, Fragkiskos, Annan-Diab, Fatima and Hermidas, Amir (2016) The effect of civil and political liberties suppression on foreign direct investment : an evaluation of emerging and developing economies. In: 43rd Annual Conference of the Academy of International Business UK & Ireland Chapter (AIB-UKI); 7-9 Apr 2016, London, U.K.. (Unpublished)

Hand, Chris and Dall'Olmo Riley, Francesca (2016) Audience behaviour or buyer behaviour : what can models of brand buying behaviour say about arts audiences? International Journal of Arts Management, 19(1), pp. 69-82. ISSN (print) 1480-8986

Hand, Chris and Rasmussen, Iselin (2016) Do men see red and pay less? The effect of background colour and gender on offered payments. In: Academy of Marketing (AM) Conference 2016: Radical Marketing; 4-7 Jul 2016, Newcastle, U.K..

Hand, Chris and Kottasz, Rita (2016) The effect of social class on multiple cause donation behaviour. In: 15th International Colloquium on Arts, Heritage, Nonprofit and Social Marketing: Considering Myths and Stereotypes in Arts, Heritage, Nonprofit and Social Marketing; 16 Sep 2016, Egham, U.K.. (Unpublished)

Harries, Tim, Eslambolchilar, Parisa, Rettie, Ruth, Stride, Chris, Walton, Simon and van Woerden, Hugo C. (2016) Effectiveness of a smartphone app in increasing physical activity amongst male adults : a randomised controlled trial. BMC Public Health, 16(1), p. 925. ISSN (online) 1471-2458

Harris, Patricia, Robinson, Helen, Dall'Olmo Riley, Francesca and Hand, Chris (2016) Consumers’ multi-channel shopping experience in the UK grocery sector: purchase behaviour, motivations and perceptions. In: 2016 Academy of Marketing Science (AMS) World Marketing Congress: Marketing at the Confluence between Entertainment and Analytics; 19-23 Jul 2016, Paris, France.

Kalafatis, Stavros, Ledden, Lesley, Riley, Debra and Singh, Jaywant (2016) The added value of brand alliances in higher education. Journal of Business Research, 69(8), pp. 3122-3132. ISSN (print) 0148-2963

Kottasz, Rita and Bennett, Roger (2016) Managing the reputation of the banking industry after the global financial crisis: implications of public anger, processing depth and retroactive memory interference for public recall of events. Journal of Marketing Communications, 22(3), pp. 284-306. ISSN (print) 1352-7266

Lomax, Wendy and East, Robert (2016) Talking about durables. Australasian Marketing Journal (AMJ), 24(4), pp. 262-266. ISSN (print) 1441-3582

Morgan, Michelle [Editor] and Anderson, Deborah [Editor] (2016) Good practice guide : developing and acquiring employability skills, competencies and attitudes at postgraduate taught STEM level through collaboration. (Discussion Paper) Kingston upon Thames, U.K. : Postgraduate Experience Project. 79 p.

Morgan, Michelle and Anderson, Deborah (2016) Introduction. In: Morgan, Michelle and Anderson, Deborah, (eds.) Good practice guide : developing and acquiring employability skills, competencies and attitudes at postgraduate taught STEM level through collaboration. Kingston upon Thames, U.K. : Postgraduate Experience Project. pp. 5-9.

Ott, Ursula F., Prowse, Peter, Fells, Ray and Rogers, Helen (2016) The DNA of negotiations as a set theoretic concept : a theoretical and empirical analysis. Journal of Business Research, 69(9), pp. 3561-3571. ISSN (print) 0148-2963

Ott, Ursula F. (2016) The art and economics of international negotiations : haggling meets hurrying and hanging on in buyer–seller negotiations. Journal of Innovation & Knowledge, 1(1), pp. 51-61. ISSN (online) 2444-569X

Ott, Ursula F., Gates, Michael, Lei, Lianghui and Lewis, Ric (2016) A configurational and experimental approach to compare British and Chinese cultural profiles of generation Y. Journal of Business Research, 69(11), pp. 5500-5506. ISSN (print) 0148-2963

Ott, Ursula F. and Kimura, Yuko (2016) A set-theoretic analysis of negotiations in Japanese MNEs : opening up the black box. Journal of Business Research, 69(4), pp. 1294-1300. ISSN (print) 0148-2963

Pierrakis, Yannis and Saridakis, George (2016) Do publicly backed venture capital investments promote innovation? Differences between privately and publicly backed funds in the UK Venture Capital Market. In: 39th Institute for Small Business and Entrepreneurship (ISBE) Annual Conference: Institutional Voids, Entrepreneurship and Small Business Development; 27-28 Oct 2016, Paris, France.

Pino, Cesar, Felzensztein, Christian, Zwerg-Villegas, Anne Marie and Arias-Bolzmann, Leopoldo (2016) Non-technological innovations : market performance of exporting firms in South America. Journal of Business Research, 69(10), pp. 4385-4393. ISSN (print) 0148-2963

Riley, Debra, Robinson, Helen and Spiers, Julia (2016) How music affects attitudes towards a charity advertisement. In: 45th European Marketing Academy (EMAC) Annual Conference: Marketing in the Age of Data; 24-27 May 2016, Oslo, Norway.

Robinson, Helen (2016) Media multitasking: an exploration of the behavioural phenomenon of multiple media use in the U.K., Germany and Australia. In: Academy of Marketing (AM) Conference 2016: Radical Marketing; 4-7 Jul 2016, Newcastle, U.K..

Sakellariou, Evdokia, Karantinou, Kalipso and Goffin, Keith (2016) SECI or sensemaking : telling tales of eureka moments in NPD. In: 23rd Innovation and Product Development Management Conference "Crossing Borders and Boundaries: The Changing Role of Innovation/Entrepreneurship"; 12-14 Jun 2016, Glasgow, U.K.. (Unpublished)

Sakellariou, Evdokia, Karantinou, Kalipso and Hogg, Margaret (2016) Winning (or losing) in global product innovation. In: 23rd Innovation and Product Development Management Conference (IPDMC): “Crossing Borders and Boundaries: The Changing Role of Innovation/Entrepreneurship”; 12-14 Jun 2016, Glasgow, U.K.. ISSN (print) 1998-7374

Sakellariou, Evy [Author-contributor], Goffin, Keith and Mitchel, Rick (2016) Case study 8.10: Intracom Telecom - strategy through process. In: UNSPECIFIED, (ed.) Innovation management : effective strategy and implementation. 3rd ed. London, U.K. : Palgrave Macmillan. pp. 336-337. ISBN 9781137373441

Shukla, Paurav, Banerjee, Madhumita and Singh, Jaywant (2016) Customer commitment to luxury brands : antecedents and consequences. Journal of Business Research, 69(1), pp. 323-331. ISSN (print) 0148-2963

Shukla, Paurav, Singh, Jaywant, Dall'Olmo Riley, Francesca and Moore, Christopher (2016) 'It's a matter of aesthetics' : exploring the influence of local versus foreign visual aesthetics on consumers' luxury purchase intentions. In: 2016 Monaco Symposium on Luxury: Emerging Challenges in Luxury Marketing; 7-8 Apr 2016, Monte Carlo, Monaco.

Singh, Jaywant, Dall'Olmo Riley, Francesca and Quamina, La Toya (2016) 'Brands that do not do good': the impact of corporate reputation harm on brand equity and consumer value perceptions. In: 11th Global Brand Conference: Brands that do Good; 27-29 Apr 2016, Bradford, U.K..

Singh, Jaywant and Crisafulli, Benedetta (2016) 'Could they have done better?’ Examining customer responses to online service failure and recovery through counterfactual reasoning. In: SERVSIG 2016 -The Future of Services in the Heart of Europe; 17-19 Jun 2016, Maastricht, The Netherlands.

Singh, Jaywant and Crisafulli, Benedetta (2016) " If only they were more caring " : the role of counterfactuals and emotions in customer coping with health service failures. In: 2016 Academy of Marketing Science (AMS) World Marketing Congress: Marketing at the Confluence between Entertainment and Analytics; 19-23 Jul 2016, Paris, France.

Singh, Jaywant and Crisafulli, Benedetta (2016) Managing online service recovery : procedures, justice and customer satisfaction. Journal of Service Theory and Practice, 26(6), pp. 764-787. ISSN (print) 2055-6225

Singh, Jaywant and Uncles, Mark (2016) Measuring the market performance of brands: applications in brand management. In: Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, (eds.) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. pp. 13-31. ISBN 9780415747905

Singh, Jaywant and Wright, Malcolm (2016) New brands: performance and measurement. In: Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, (eds.) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. pp. 186-198. ISBN 9780415747905

Singh, Jaywant, Quamina, La Toya and Kalafatis, Stavros P. (2016) Strategic brand alliances : research advances and practical applications. In: Dall'Olmo Riley, Francesca , Singh, Jaywant and Blankson, Charles, (eds.) The Routledge companion to contemporary brand management. Abingdon, U.K. : Routledge. pp. 120-135. ISBN 9780415747905

Singh, Jaywant, Crisafulli, Benedetta and Shukla, Paurav (2016) 'Too bad to be true' : the effect of guilt appeal intensity in cause-related marketing. In: American Marketing Association (AMA) 2017 Winter Conference: Better Marketing for a Better World; 17-19 Feb 2017, Orlando, Florida, U.S..

Singh, Jaywant, Quamina, La Toya and Kalafatis, Stavros (2016) 'Under a cloud' : the impact of corporate reputation harm on brand equity and consumer value perceptions. In: 2016 Academy of Marketing Science (AMS) World Marketing Congress: Marketing at the Confluence between Entertainment and Analytics; 19-23 Jul 2016, Paris, France.

Singh, Jaywant (2016) The influence of CSR and ethical self-identity in consumer evaluation of cobrands. Journal of Business Ethics, 138(2), pp. 311-326. ISSN (print) 0167-4544

Southall, J., Wason, H. and Avery, B. (2016) The transition to Higher Education for non-traditional, commuter students - a synthesis of recent literature to enhance understanding of their needs. Student Engagement and Experience Journal, 5(1), ISSN (online) 2047-9476

Southall, Jane and Wason, Hilary (2016) From “scholarly gypsies” to tribesmen of academia: developing the potential of sessional lecturers within Higher Education. In: Society for Research into Higher Education (SRHE) Annual Research Conference 2016: Exploring Freedom and Control in Global Higher Education; 07-09 Dec 2016, Newport, U.K.. (Unpublished)

Southall, Jane and Wason, Hilary (2016) Realising the potential of sessional staff as educational scholars. In: Enhancing Student Learning Through Innovative Scholarship 2016: How Teaching Focused Academics are Driving Teaching Excellence; 28-29 Jun 2016, London, U.K.. (Unpublished)

Southall, Jane and Wason, Hilary (2016) Using literature to contextualize and build engagement with current management thinking at undergraduate level: ReadRight and The Critique. In: 25th Annual World Business Congress of the International Management Development Association (IMDA) : Globalization: Developments, Opportunities and Challenges; 15-19 Jun 2016, Kingston Upon Thames, U.K.. (Unpublished)

Springdal, Kent, Martin, Brand and Mador, Martha (2016) Developing collaborative advantage in public sector. In: British Academy of Management (BAM) Conference 2016: Thriving in Turbulent Times; 6-8 Sep 2016, Newcastle, U.K.. ISBN 9780954960896

Wason, Hilary, Anderson, Deborah and Southall, Jane (2016) Creating engagement whilst building academic self-efficacy using “The Skills Toolkit”. In: 5th Learning, Teaching and Student Experience (LTSE) Conference 2016; 26-27 Apr 2016, Birmingham, U.K.. (Unpublished)

Wason, Hilary, Southall, Jane and Anderson, Deborah (2016) Moving from confidence to competence in critical thinking skills. In: Society for Research into Higher Education (SRHE) Annual Research Conference 2016: Exploring Freedom and Control in Global Higher Education; 07-09 Dec 2016, Newport, U.K.. (Unpublished)

Wason, Hilary and Southall, Jane (2016) Using innovative assessment to enhance student engagement and develop critical thinking skills : the case of The Big Debate. Student Engagement in Higher Education Journal, 1(1), ISSN (online) 2399-1836

Whyte, Jennifer, Tryggestad, Kjell and Comi, Alice (2016) Visualizing practices in project-based design : tracing connections through cascades of visual representations. Engineering Project Organization Journal, 6(2-4), pp. 115-128. ISSN (print) 2157-3727