Article

Shamdasani, Prem, Mukherjee, Avinandan and Malhotra, Neeru (2008) Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. The Service Industries Journal, 28(1), pp. 117-138. ISSN (print) 0264-2069

Book Section

Blackwell, Martin (2008) Business improvement districts in England : the UK government's proposals, enactment and guidance. In: Morcol, G. , Hoyt, L. , Meek, J.W. and Zimmerman, U., (eds.) Business improvement districts : research, theories and controversies. Boca Raton, U.S. : CRC Press. pp. 451-472. (Public Administration and Public Policy, (145)) ISBN 9781420045765

Conference or Workshop Item

Keramati, Abbas, Mehrabi, Hamed and Mousakhani, Mohammad (2008) The role of human, organization and technology in building competitive advantage with CRM : the case of Iranian internet service industry. In: IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics; 13 - 16 Jul 2008, Daejon, Korea.

Sound Recording

Machtynger, Liz (2008) Customer management in financial services. (Talk with slides). Henry Stewart Talks. (39 min.) (The Business & Management Collection : Financial Services Marketing)