Items where Faculty is "Kingston Business School"

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Number of items: 4.

Blackwell, Martin (2008) Business improvement districts in England : the UK government's proposals, enactment and guidance. In: Morcol, G. , Hoyt, L. , Meek, J.W. and Zimmerman, U., (eds.) Business improvement districts : research, theories and controversies. Boca Raton, U.S. : CRC Press. pp. 451-472. (Public Administration and Public Policy, (145)) ISBN 9781420045765

Keramati, Abbas, Mehrabi, Hamed and Mousakhani, Mohammad (2008) The role of human, organization and technology in building competitive advantage with CRM : the case of Iranian internet service industry. In: IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics; 13 - 16 Jul 2008, Daejon, Korea.

Machtynger, Liz (2008) Customer management in financial services. (Talk with slides). Henry Stewart Talks. (39 min.) (The Business & Management Collection : Financial Services Marketing)

Shamdasani, Prem, Mukherjee, Avinandan and Malhotra, Neeru (2008) Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. The Service Industries Journal, 28(1), pp. 117-138. ISSN (print) 0264-2069

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