Crisafulli, Benedetta, Singh, Jaywant, Quamina, La Toya and Xue, Melanie (2018) Retrieving corporate reputation following a crisis : the impact of online communications and affective displays on consumers. In: The 4th International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR2018); 02-03 Sep 2018, Calabria, Italy. (Unpublished)

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