Service fitness ladders : improving business performance in low cost or differentiated markets

Hill, Alexander, Cuthbertson, Richard, Brown, Steve and Laker, Benjamin (2017) Service fitness ladders : improving business performance in low cost or differentiated markets. International Journal of Operations & Production Management, 37(10), pp. 1266-1303. ISSN (print) 0144-3577

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Item Type: Article
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law > Kingston Business School (Department of Management) (from August 2013)
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Depositing User: Alexander Hill
Date Deposited: 05 Apr 2017 13:53
Last Modified: 12 Oct 2017 15:07
URI: http://eprints.kingston.ac.uk/id/eprint/37962

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