Hill, Alexander, Cuthbertson, Richard, Brown, Steve and Laker, Benjamin (2017) Service fitness ladders : improving business performance in low cost or differentiated markets. International Journal of Operations & Production Management, 37(10), pp. 1266-1303. ISSN (print) 0144-3577

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Official URL:	https://doi.org/10.1108/IJOPM-03-2016-0142
Item Type:	Article
Research Area:	Research Areas > Business and management studies
Faculty, School or Research Centre:	Faculty of Business and Law (until 2017) > Kingston Business School (Department of Management) (from August 2013)
Related URLs:	Publisher
Date Deposited:	05 Apr 2017 13:53
Last Modified:	29 Oct 2020 08:33
DOI:	https://doi.org/10.1108/IJOPM-03-2016-0142
URI:	https://eprints.kingston.ac.uk/id/eprint/37962

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