Items where Faculty is "Kingston Business School > Department of Strategy, Marketing and Innovation"
Jump to: K Number of items: 1. KKeramati, Abbas, Mehrabi, Hamed and Mojir, Navid (2010) A process-oriented perspective on customer relationship management and organizational performance : an empirical investigation. Industrial Marketing Management, 39(7), pp. 1170-1185. ISSN (print) 0019-8501 |