Items where Faculty is "Kingston Business School > Department of Strategy, Marketing and Innovation" - Kingston University Research Repository

Items where Faculty is "Kingston Business School > Department of Strategy, Marketing and Innovation"

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Number of items: 3.

K

Keramati, Abbas, Mehrabi, Hamed and Mousakhani, Mohammad (2008) The role of human, organization and technology in building competitive advantage with CRM : the case of Iranian internet service industry. In: IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics; 13 - 16 Jul 2008, Daejon, Korea.

M

Machtynger, Liz (2008) Customer management in financial services. (Talk with slides). Henry Stewart Talks. (39 min.) (The Business & Management Collection : Financial Services Marketing)

S

Shamdasani, Prem, Mukherjee, Avinandan and Malhotra, Neeru (2008) Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. The Service Industries Journal, 28(1), pp. 117-138. ISSN (print) 0264-2069

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