Items where Kingston Author is "Dodwani, Bijal"

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Number of items: 2.
Conference or Workshop Item
Dodwani, Bijal, Chawdhary, Rahul, Pereira, John Sebastian and Nurullah, Mohamed (2024) View from reviews : mining service quality from UK retail banks customer’s eWOM. In: AM2024 Conference; 01-02 July 2024, Cardiff, U.K..
Thesis
Dodwani, Bijal (2025) The impact of electronic word of mouth (eWOM) on service quality, investor behavior, and firm performance in UK and US banking sector. (PhD thesis), Kingston University, .