Items where Kingston Author is "Dodwani, Bijal"
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Number of items: 2.
Dodwani, Bijal (2025) The impact of electronic word of mouth (eWOM) on service quality, investor behavior, and firm performance in UK and US banking sector. (PhD thesis), Kingston University, .
Dodwani, Bijal, Chawdhary, Rahul, Pereira, John Sebastian and Nurullah, Mohamed (2024) View from reviews : mining service quality from UK retail banks customer’s eWOM. In: AM2024 Conference; 01-02 July 2024, Cardiff, U.K..