Keramati, Abbas, Mehrabi, Hamed and Mousakhani, Mohammad (2008) The role of human, organization and technology in building competitive advantage with CRM : the case of Iranian internet service industry. In: IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics; 13 - 16 Jul 2008, Daejon, Korea.
Official URL: https://doi.org/10.1109/INDIN.2008.4618300
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