Keramati, Abbas, Mojir, Navid and Mehrabi, Hamed (2009) Prioritizing investment in CRM resources to improve performance : an empirical investigation. In: International Conference on Information Management and Engineering; 03 - 05 Apr 2009, Kuala Lumpur, Malaysia.
Official URL: https://doi.org/10.1109/ICIME.2009.87
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