Customer relationship management and performance, a resource-based view of Iranian internet service industry

Keramati, Abbas, Mehrabi, Hamed, Mojir, Navid and Mousakhani, Mohammad (2009) Customer relationship management and performance, a resource-based view of Iranian internet service industry. International Journal of Electronic Customer Relationship Management, 3(2), pp. 103-120. ISSN (print) 1750-0664

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