Korczynski, Marek and Ott, Ursula (2004) When production and consumption meet: cultural contradictions and the enchanting myth of customer sovereignty. Journal of Management Studies, 41(4), pp. 575-599. ISSN (print) 0022-2380
Official URL: http://dx.doi.org/10.1111/j.1467-6486.2004.00445.x
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