Hill, Alex, Laker, Benjamin, Cuthbertson, Richard and Hill, Terry (2015) How to create a ‘high-performing’ service organisation: lessons from four academy schools. In: British Academy of Management (BAM) Conference 2015: The Value of Pluralism in Advancing Management Research, Education and Practice; 08 - 10 Sep 2015, Portsmouth, U.K.. (Unpublished)

Abstract

This paper presents longitudinal exploratory research investigating the impact of investment on business performance within four Academy schools after they were all put into ‘special measures’ by OfSTED five years ago. The findings suggest firms should improve their governance and leadership and find sources of revenue before they make investments. They also need to put the right structures in place before they invest in their processes. Overhead investment should be delayed until the revenue and volume is in place to support it and processes cannot be improved until they are stabilised. Factors such market stability and level of competition will also affect how quickly and how much performance improves after investments are made.

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