Hill, Alex and Laker, Benjamin (2013) The investment-fit-performance triangle: the relationships between investment, strategic fit and performance in service organisations. In: 24th Annual Production and Operations Management Society (POMS) Conference: Integrating Practice in POM Research and Teaching; 3-6 May 2013, Denver, Colorado, U.S.. (Unpublished)

Abstract

This paper presents empirical research within eight strategic business units (SBUs) from six service organisations investigating the relationship between investment, strategic fit and business performance. The research found six significant relationships within the investment-fit-performance triangle. ‘Process investment’ seems to have the most significant impact on strategic fit and business performance of all the variables studied. ‘Environmental initiatives investment’ has a less significant impact on fit and performance, both investment in ‘people’ and ‘service/product development’ only have a limited impact on fit and no impact on performance.

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Item Type:	Conference or Workshop Item (Paper)
Event Title:	24th Annual Production and Operations Management Society (POMS) Conference: Integrating Practice in POM Research and Teaching
Organising Body:	Production and Operations Management Society
Research Area:	Research Areas > Business and management studies
Faculty, School or Research Centre:	Faculty of Business and Law (until 2017) Faculty of Business and Law (until 2017) > Kingston Business School (Informatics and Operations Management) (until July 2013)
Date Deposited:	14 Mar 2013 16:51
Last Modified:	06 Oct 2020 14:26
URI:	https://eprints.kingston.ac.uk/id/eprint/24992

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