Service failures in E-retailing : examining the effects of response time, compensation, and service criticality

Crisafulli, Benedetta and Singh, Jaywant (2017) Service failures in E-retailing : examining the effects of response time, compensation, and service criticality. Computers in Human Behavior, ISSN (print) 0747-5632 (Epub Ahead of Print)

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Item Type: Article
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Innovation) (from August 2013)
Depositing User: Katrina Clifford
Date Deposited: 11 Aug 2017 10:34
Last Modified: 11 Aug 2017 13:17
URI: http://eprints.kingston.ac.uk/id/eprint/38651

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