Crisafulli, Benedetta and Singh, Jaywant (2017) Service failures in e-retailing : examining the effects of response time, compensation, and service criticality. Computers in Human Behavior, 77, pp. 413-424. ISSN (print) 0747-5632

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Official URL:	https://doi.org/10.1016/j.chb.2017.07.013
Item Type:	Article
Research Area:	Research Areas > Business and management studies
Faculty, School or Research Centre:	Faculty of Business and Law (until 2017) Faculty of Business and Law (until 2017) > Kingston Business School (Strategy, Marketing and Innovation) (from August 2013)
Date Deposited:	11 Aug 2017 10:34
Last Modified:	06 Oct 2020 15:17
DOI:	https://doi.org/10.1016/j.chb.2017.07.013
URI:	https://eprints.kingston.ac.uk/id/eprint/38651

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