Teamworking and service quality: the limits of employee involvement

Rees, Chris (1999) Teamworking and service quality: the limits of employee involvement. Personnel Review, 28(5/6), pp. 455-473. ISSN (print) 0048-3486

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Item Type: Article
Uncontrolled Keywords: empowerment, management control, teamwork, total quality management
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Faculty of Business and Law > Centre for Research in Employment, Skills and Society (CRESS)
Depositing User: Kim Forbes
Date Deposited: 08 Aug 2008
Last Modified: 16 Jul 2012 21:47
URI: http://eprints.kingston.ac.uk/id/eprint/3445

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