Waiting in stages in maintenance, task, and personal interactive services and the affect on customer measures

Von Bergh, Dennis, Ghijsen, Paul, Gelderman, Cees and Tuninga, Ron (2012) Waiting in stages in maintenance, task, and personal interactive services and the affect on customer measures. In: 41st European Marketing Academy (EMAC) Annual Conference 2012: Marketing to Citizens: Going beyond Customers and Consumers; 22-25 May 2012, Lisbon, Portugal. ISBN 9789897320040

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Item Type: Conference or Workshop Item (Paper)
Event Title: 41st European Marketing Academy (EMAC) Annual Conference 2012: Marketing to Citizens: Going beyond Customers and Consumers
Organising Body: European Marketing Academy
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Depositing User: Catherine Deere
Date Deposited: 20 Mar 2015 13:15
Last Modified: 20 Mar 2015 13:15
URI: http://eprints.kingston.ac.uk/id/eprint/30482

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