The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: an empirical examination

Ledden, Lesley, Kalafatis, Stavros P. and Mathioudakis, Alex (2011) The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: an empirical examination. Journal of Marketing Management, 27(11-12), pp. 1232-1260. ISSN (print) 0267-257X

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Item Type: Article
Research Area: Business and management studies
Education
Faculty, School or Research Centre: Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Entrepreneurship) (until July 2013)
Faculty of Business and Law
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Depositing User: Lesley Ledden
Date Deposited: 31 Oct 2011 14:37
Last Modified: 31 Oct 2011 14:37
URI: http://eprints.kingston.ac.uk/id/eprint/21275

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