Ledden, Lesley, Kalafatis, Stavros P. and Mathioudakis, Alex (2011) The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: an empirical examination. Journal of Marketing Management, 27(11-12), pp. 1232-1260. ISSN (print) 0267-257X
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Official URL: http://dx.doi.org/10.1080/0267257X.2011.611117
| Item Type: | Article |
|---|---|
| Research Area: | Business and management studies Education |
| Faculty, School or Research Centre: | Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Entrepreneurship) Faculty of Business and Law |
| Related URLs: | |
| Depositing User: | Lesley Ledden |
| Date Deposited: | 31 Oct 2011 14:37 |
| Last Modified: | 31 Oct 2011 14:37 |
| URI: | http://eprints.kingston.ac.uk/id/eprint/21275 |
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