Ledden, Lesley, Kalafatis, Stavros P. and Mathioudakis, Alex (2011) The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education : an empirical examination. Journal of Marketing Management, 27(11-12), pp. 1232-1260. ISSN (print) 0267-257X
Official URL: http://dx.doi.org/10.1080/0267257X.2011.611117
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