B

Benson, Ian Anthony (1991) Reasoning about contingent events in distributed systems. (PhD thesis), University of Cambridge, .

E

East, Robert, Lomax, Wendy and Willson, Gill (1991) Factors associated with service delay in supermarkets and post offices. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behaviour, 4, pp. 123-128. ISSN (print) 0899-8620

Ennals, Richard (1991) Artificial intelligence and human institutions. London, U.K. : Springer-Verlag. 181p. (The Springer series on artificial intelligence and society) ISBN 3540195793

S

Smith, H.L., Dickson, K. and Smith, S.L. (1991) “There are two sides to every story”: Innovation and collaboration within networks of large and small firms. Research Policy, 20(5), pp. 457-468. ISSN (print) 0048-7333

Sybrandy, Arthur and Tuninga, Ronald S.J. (1991) A comparative study of distributive system structure: Australia, the Netherlands, and West Germany. Journal of Macromarketing, 11(2), pp. 42-55. ISSN (print) 0276-1467

Sybrandy, Arthur, Pirog, Stephen F. and Tuninga, Ronald S.J. (1991) The output of distributive systems: a conceptual framework. Journal of Macromarketing, 11(2), pp. 19-26. ISSN (print) 0276-1467

T

Tuninga, Ronald S.J. and Sybrandy, Arthur (1991) Europe 1992 program: a US perspective on implications for business. Irish Marketing Review, 5(3), pp. 33-40. ISSN (print) 0709-7362