Article

Eales-Reynolds, Lesley-Jane and Clarke, Colin (2012) Impact of a novel training experience on the development of a customer service culture in a large hospital trust. International Journal of Health Care Quality Assurance, 25(6), pp. 483-497. ISSN (print) 0952-6862

Edelstein, M., Heymann, D.L., Giesecke, J. and Weinberg, J. (2012) Validity of International Health Regulations in Reporting Emerging Infectious Diseases. Emerging Infectious Diseases, 18(7), pp. 1115-1120. ISSN (print) 1080-6059

Middlehurst, Robin (2012) Investing in leadership development: the UK experience. International Higher Education(67), pp. 16-17. ISSN (print) 1084-0613

Saha, Dhanonjoy C., Astiz, Mark E., Eales-Reynolds, Lesley-Jane and Rackow, Eric C. (2012) Lipopolysaccharide- and superantigen-modulated superoxide production and monocyte hyporesponsiveness to activating stimuli in sepsis. Shock, 38(1), pp. 43-48. ISSN (print) 1073-2322

Book Section

Middlehurst, Robin and Teixeira, Pedro Nuno (2012) Governance within the EHEA: dynamic trends, common challenges and national particularities. In: Curaj, Adrian , Scott, Peter , Vlasceanu, Lazar and Wilson, Lesley, (eds.) European Higher Education at the crossroads: between the Bologna Process and national reforms. Dordrecht, The Netherlands : Springer. pp. 527-551. ISBN 9789400739369

Middlehurst, Robin (2012) Training and professional development for leadership and management. In: Bergen, Sjur , Polak, Eva-Egron , Kohler, Juergen , Purser, Lewis and Vukasovic, Martina, (eds.) Leadership and governance in higher education: a handbook for decision-makers and administrators. Berlin : RAABE. pp. 91-112. D

Conference or Workshop Item

Eales-Reynolds, Lesley-Jane (2012) Pedagogy and practice: the role of research in enhancing student learning. In: Educational Research Forum; 15 Jun 2012, Kingston upon Thames, U.K.. (Unpublished)

May, Steve, Webb, Marion and Williams, Neil (2012) BME attainment and success: research and beyond. In: Educational Research Forum; 15 Jun 2012, Kingston upon Thames, U.K.. (Unpublished)

Monograph

Middlehurst, Robin, Woodfield, Steve and Curtis, Geoff (2012) Market forces, government agency and key disciplines: learning from international experience. (Project Report) Bristol, U.K. : HEFCE. 96 p.