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Eales-Reynolds, Lesley-Jane and Clarke, Colin (2012) Impact of a novel training experience on the development of a customer service culture in a large hospital trust. International Journal of Health Care Quality Assurance, 25(6), pp. 483-497. ISSN (print) 0952-6862

Eales-Reynolds, Lesley-Jane (2012) Pedagogy and practice: the role of research in enhancing student learning. In: Educational Research Forum; 15 Jun 2012, Kingston upon Thames, U.K.. (Unpublished)

Edelstein, M., Heymann, D.L., Giesecke, J. and Weinberg, J. (2012) Validity of International Health Regulations in Reporting Emerging Infectious Diseases. Emerging Infectious Diseases, 18(7), pp. 1115-1120. ISSN (print) 1080-6059

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May, Steve, Webb, Marion and Williams, Neil (2012) BME attainment and success: research and beyond. In: Educational Research Forum; 15 Jun 2012, Kingston upon Thames, U.K.. (Unpublished)

Middlehurst, Robin and Teixeira, Pedro Nuno (2012) Governance within the EHEA: dynamic trends, common challenges and national particularities. In: Curaj, Adrian , Scott, Peter , Vlasceanu, Lazar and Wilson, Lesley, (eds.) European Higher Education at the crossroads: between the Bologna Process and national reforms. Dordrecht, The Netherlands : Springer. pp. 527-551. ISBN 9789400739369

Middlehurst, Robin (2012) Investing in leadership development: the UK experience. International Higher Education(67), pp. 16-17. ISSN (print) 1084-0613

Middlehurst, Robin, Woodfield, Steve and Curtis, Geoff (2012) Market forces, government agency and key disciplines: learning from international experience. (Project Report) Bristol, U.K. : HEFCE. 96 p.

Middlehurst, Robin (2012) Training and professional development for leadership and management. In: Bergen, Sjur , Polak, Eva-Egron , Kohler, Juergen , Purser, Lewis and Vukasovic, Martina, (eds.) Leadership and governance in higher education: a handbook for decision-makers and administrators. Berlin : RAABE. pp. 91-112. D

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Saha, Dhanonjoy C., Astiz, Mark E., Eales-Reynolds, Lesley-Jane and Rackow, Eric C. (2012) Lipopolysaccharide- and superantigen-modulated superoxide production and monocyte hyporesponsiveness to activating stimuli in sepsis. Shock, 38(1), pp. 43-48. ISSN (print) 1073-2322