Book Section

Vercesi, Paolo, Monjas Kanpandegi, Ion X., Vecchiato, Riccardo and Pugno, Roberto (2014) Entrepreneurship collaboration, business models and firm creation : enhancing local economical network. In: Del B0, Alberto and Bignami, Daniele Fabrizio, (eds.) Sustainable social, economic and environmental revitalization in Multan City : a multidisciplinary Italian–Pakistani project. Cham, Switzerland : Springer. pp. 87-99. (Research for Development) ISSN (print) 2198-7300 ISBN 9783319021164

Conference or Workshop Item

Lages, Cristiana R., Piercy, Nigel and Malhotra, Neeru (2014) Appraisal processes and emotional reactions as determinants of service delivery performance : an attitude theory perspective. In: AMA Winter Marketing Educators' Conference 2014 : Engaging Customers; 21- 23 Feb 2014, Orlando, U.S.. (Unpublished)

Malhotra, Neeru and Lages, Cristiana, R. (2014) Frontline service recovery performance : exploring the role of POS and felt obligation. In: The 13th international research conference in service management; 27-30 May 2014, La Londe les Maures, France. (Unpublished)

Malhotra, Neeru and Ackfeldt, Anna-Lena (2014) Understanding key mechanisms by which internal communication influences prosocial service behaviors of frontline employees. In: 13th international research conference in service management; 27-30 May 2014, La Londe les Maures, France. (Unpublished)