Items where Faculty is "Kingston Business School > Department of Strategy, Marketing and Innovation"

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Number of items: 3.

A

Ackfeldt, Anna-Lena and Malhotra, Neeru (2013) Revisiting the role stress-commitment relationship : can managerial interventions help? European Journal of Marketing, 47(3/4), pp. 353-374. ISSN (print) 0309-0566

F

Frech, Bernadette, Malhotra, Neeru and Higson, Helen (2013) Does satisfaction pay off? A conceptual model of customer satisfaction in a higher education context. In: Academy of Marketing Conference 2013 : Marketing Relevance; 08-11 Jul 2013, Cardiff, U.K.. (Unpublished)

M

Malhotra, Neeru, Mavondo, Felix, Mukherjee, Avinandan and Hooley, Graham (2013) Service quality of frontline employees : a profile deviation analysis. Journal of Business Research, 66(9), pp. 1338-1344. ISSN (print) 0148-2963

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