Does satisfaction pay off? A conceptual model of customer satisfaction in a higher education context

Frech, Bernadette, Malhotra, Neeru and Higson, Helen (2013) Does satisfaction pay off? A conceptual model of customer satisfaction in a higher education context. In: Academy of Marketing Conference 2013 : Marketing Relevance; 08-11 Jul 2013, Cardiff, U.K.. (Unpublished)

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