B

Byrne, Joseph P. and Vecchi, Michela (2010) Does labour productivity flow across industries? Estimation robust to panel heterogeneity and cross sectional correlation. Applied Economics Letters, 17(2), pp. 111-115. ISSN (print) 1350-4851

K

Keramati, Abbas, Mehrabi, Hamed and Mojir, Navid (2010) A process-oriented perspective on customer relationship management and organizational performance : an empirical investigation. Industrial Marketing Management, 39(7), pp. 1170-1185. ISSN (print) 0019-8501