Wang, Michael, Kumar, Mukesh and Tsolakis, Naoum (2025) Exploring the role of job satisfaction in enhancing logistics performance in the era of industry 5.0. International Journal of Logistics Research and Applications, ISSN (print) 1367-5567 (Epub Ahead of Print)
Abstract
This paper presents an empirical study exploring how job satisfaction influences logistics performance in Industry 5.0, focusing on the key logistics capabilities of innovation and customer responsiveness. Although the logistics business is evolving rapidly, emerging technologies have been applied in the logistics business, human jobs cannot be completely replaced. Based on the High-Performance Work Systems theory and resource-based view, it is crucial to exploit internal resources and capabilities to achieve sustainable competitive advantage and performance. The empirical data were collected in the Australian courier sector, and a total of 161 valid responses were used in the data analysis. We conducted partial least squares structural equation modelling to validate models and test the research hypotheses. The findings suggest a significant impact of job satisfaction on logistics performance, with logistics capabilities playing a mediating role in the relationship between job satisfaction and logistics performance.
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