Liaskovska, Solomiia, Martyn, Yevgen, Augousti, Andy and Kytsara, Svytoslav (2024) Development and modeling of parameter areas of an information system for rehabilitation. In: 7th International Conference on Informatics & Data-Driven Medicine; 14-16 Nov 2024, Birmingham, U.K..
Abstract
This research presents the results of a comprehensive analysis of the management process and describes the key parameters for the information management system in the field of rehabilitation. This goal is achieved by creating a user-friendly and functional Customer Relationship Management (CRM) system, adding a new component—Training and Rehabilitation Management—along with the necessary technical and software tools to manage patient health during rehabilitation. The system includes the collection, storage, and analysis of information about patients, doctors, rehabilitation specialists, trainers, and their interactions. The research primarily focuses on physical exercises essential for rehabilitation processes. Using a simulation modeling system, the task of distributing patient arrivals over a set time period was modeled. It is important for the department to provide assistance quickly and promptly, and the administrator believes that patients should not wait more than five minutes for a rehabilitation consultation. Patients are served on a "first come, first served" basis and are examined by the first available rehabilitation specialist when their turn arrives. The rate of patient arrivals follows a normal distribution, and the treatment time follows an exponential distribution
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