Investigating the effects of smart technology on customer dynamics and customer experience

Foroudi, Pantea, Gupta, Suraksha, Sivarajah, Uthayasankar and Broderick, Amanda (2018) Investigating the effects of smart technology on customer dynamics and customer experience. Computers in Human Behavior, 80, pp. 271-282. ISSN (print) 0747-5632

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