Ahmed, Abdelrahman, Sivarajah, Sankar, Irani, Zahir, Mahroof, Kamran and Charles, Vincent (2022) Data-driven subjective performance evaluation : an attentive deep neural networks model based on a call centre case. Annals of Operations Research, ISSN (print) 0254-5330
Official URL: https://doi.org/10.1007/s10479-022-04874-2
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