Aleem, M., Butler, C., Koveshnikov, A. and Zettinig, P. (2023) Evaluating the potential of automated AI-based coaching technologies for developing global virtual team capabilities. In: 49th Conference of the European International Business Academy; 15-17 Dec 2023, Lisbon, Portugal.. (Unpublished)

Abstract

This discussion panel aims to evaluate the potential of automated AI-based coaching technologies for developing global virtual team (GVT) capabilities. GVTs have become an integral part of the contemporary business landscape, enabling multinational organizations to leverage the skills and expertise of employees from different locations. However, establishing effective communication, collaboration, and trust among team members working in different time zones and with diverse backgrounds pose challenges. The panel discusses the possibilities of using AI technologies, such as machine learning and natural language processing, to extract meaningful insights from large amounts of data about team processes. These insights can be synthesized into an AI-based chatbot, providing real-time analysis and suggestions for interventions to improve organizational objectives and team members' well-being. The discussion also addresses the well-being challenges faced by GVT members, the importance of fostering positive team culture, and the leadership challenges in GVTs. Additionally, the panel explores the development of complex models that capture individual and team-level factors in GVTs, which can be used to assess leaders' skills and provide insights for interventions. By utilizing scientific models and new technological trajectories, the panel aims to enhance team leaders' self-efficacy and improve team performance in terms of tasks, relationships, and processes.

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