Malhotra, Neeru, Budhwar, Pawan and Bhatnagar, Jyotsna (2006) Investigating antecedents to organisational commitment : an empirical investigation in UK call centres. In: Singh, Pritam , Bhatnagar, Jyotsna and Bhandarker, Asha, (eds.) Future of work : mastering change. New Delhi, India : Excel Books. pp. 237-252. ISBN 9788174465023

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