How platforms are transforming customer information management

Stone, Merlin, Aravopoulou, Eleni, Gerardi, Gherardo, Todeva, Emanuela, Weinzierl, Luisa, Laughlin, Paul and Stott, Ryan (2017) How platforms are transforming customer information management. The Bottom Line, 30(3), pp. 216-235. ISSN (print) 0888-045X

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