Khajeh, Ehsan, Zanjirani Farahani, Reza and Hill, Alexander (2019) Empirical research methodology in queueing theory : literature review. In: Production and Operations Management Society (POMS 2019) International Conference : Connecting the Operations Management & Supply Chain Management World in Divided Times; 02 - 04 Sept 2019, Brighton, U.K.. (Unpublished)

Abstract

The purpose of this paper is to review and evaluate the current papers on empirical research methodology in queueing theory. For this purpose, we looked at the papers in top ranking operations journals from 1977 to May 2019. The existing trends and gaps identified and the opportunities for future research are provided.

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