Abd Razak, Diyana Syafiqah, Mills, Grant and Roberts, Aeli (2020) A strategic approach to mitigating operational failure across transitions. Project Management Journal, 51(5), pp. 474-488. ISSN (print) 1938-9507

Abstract

It is recognized that projects continue to deliver operational assets that are partially defective. This article proposes this because the causes of operational failures have not been extensively analyzed. This study explores how an infrastructure client made quality a strategic and project delivery necessity by undertaking research to analyze operational failure. A mixed-method approach consisting of three phases was used: (1) to understand the operational failure elements; (2) to explore the causes of operational failure; and (3) to develop a new strategic framework to address failure mitigation. The study showed the need for transferring, applying, and recognizing capabilities across strategic business, project delivery, and operational use transitions.

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Official URL:	https://doi.org/10.1177/8756972820928703
Item Type:	Article
Research Area:	Research Areas > Business and management studies Research Areas > Civil engineering
Faculty, School or Research Centre:	Faculty of Science, Engineering and Computing Faculty of Science, Engineering and Computing > School of Engineering
SWORD Depositor:	Mr Jisc Router
Date Deposited:	03 Jul 2020 15:30
Last Modified:	17 Dec 2020 09:46
DOI:	https://doi.org/10.1177/8756972820928703
URI:	https://eprints.kingston.ac.uk/id/eprint/45910

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