Head, Christopher (2015) Flexible and mobile working : 'I should CoCo!'. (Discussion Paper) Northampton, U.K. : Society of Information Technology Management. 42 p. (Insight Research)

Abstract

Flexible working has moved on from piecemeal implementation of home working, flexitime and hot desking. For progressive organisations, it is now part of the strategy to compete and survive; increasing productivity, cutting costs, serving people better, operating sustainably and contributing to corporate social responsibility. The technology that makes mobile working so easy and effective also supports flexible and home working. Inexpensive, light, fast and easy-to-use devices that are common as consumer products are also the choice of those on the move. Yet portability and attractiveness comes with a downside; these devices are easily lost or stolen, and could be hacked. A heightened security risk brings a heightened security response, and public service organisations that want to use them to modernise service delivery processes may also have to comply with the code of connection (CoCo) to the public service network (PSN). This is a non-trivial task, hence the title of this report. Despite the strong economic business case, some, such as Yahoo!, are turning their backs on flexible working. Does this new trend, and new security issues, suggest that flexible working has gone as far as it can? We think not. This report explores the practice, and makes recommendations for all public service ICT functions, irrespective of the maturity of their take-up of these approaches.

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