Hill, Alex and Hill, Terry (2008) Operations management: realizing its strategic role. In: Dopson, Sue , Earl, Michael and Snow, Peter, (eds.) Mapping the management journey: practice, theory and context. Oxford, UK : Oxford University Press. pp. 271-288. ISBN 9780199215355
Official URL: http://www.oup.com/uk/catalogue/?ci=9780199215355
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