Lindsay, Jane, Proyer, Michelle and Walters, Florence (2015) Journey mapping study of domestic violence survivors in the Royal Borough of Kingston. (Project Report) Faculty of Health, Social Care and Education, Kingston University and St George's, University of London. 21 p. (Unpublished)

Abstract

This study was commissioned by the Public Health Department of the Royal Borough of Kingston upon Thames (RBK) It received ethical clearance from the Ethics Committee of the Faculty of Health, Social Care and Education of Kingston University and St. George's University of London. Women traced their journey through services. None of the women's journeys was exactly the same. They rated their experience of the services they used on a 10 point scale (where 10 was excellent and 1 was poor.) Each women's individual journey was mapped. Their key comments on each of the services are represented on their own map. An "overview" map was produced based on the average scores women gave to services

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