Morgan, Stephanie (2010) Outsourcing and customer service: cultures and competencies. In: British Psychological Society (BPS) Division of Occupational Society Annual Conference; 13-15 Jan 2010, Brighton, U.K..

Abstract

Outsourcing requires staff from two organisations to work together to achieve sometimes conflicting ends. Practitioner advice suggests a matching of organisational cultures; however, whilst there is some research on the impact of national culture in offshore outsourcing, little attention has been paid to the issue of organisational culture, nor the type of interventions that may be useful. This paper discusses research on differences in organisational culture between suppliers and clients in outsourcing, and potential best-practice in staff development to reduce problems.

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Item Type:	Conference or Workshop Item (Paper)
Event Title:	British Psychological Society (BPS) Division of Occupational Society Annual Conference
Uncontrolled Keywords:	outsourcing culture
Research Area:	Research Areas > Psychology Research Areas > Business and management studies
Faculty, School or Research Centre:	Faculty of Business and Law (until 2017) Faculty of Business and Law (until 2017) > Kingston Business School (Leadership, HRM and Organisation) (until July 2013)
Date Deposited:	25 Mar 2010 12:22
Last Modified:	06 Oct 2020 13:45
URI:	https://eprints.kingston.ac.uk/id/eprint/12132

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