Items where Kingston Author is "Crisafulli, Benedetta"

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Article

Crisafulli, Benedetta and Singh, Jaywant (2016) Service guarantee as a recovery strategy : the impact of guarantee terms on perceived justice and firm motives. Journal of Service Management, 27(2), pp. 117-143. ISSN (print) 1757-5818

Thesis

Crisafulli, Benedetta (2015) Customer perceptions of guarantee policies and employee behaviour in service recovery : an investigation of justice, signaling and attributions. (PhD thesis), Kingston University.

This list was generated on Sun Oct 22 04:22:25 2017 BST.