'I didn't enjoy it one bit' : causes and effects of 'terrible' visitor experiences at performing arts venues

Bennett, Roger and Kottasz, Rita (2006) 'I didn't enjoy it one bit' : causes and effects of 'terrible' visitor experiences at performing arts venues. Journal of Customer Behaviour, 5(1), pp. 27-57. ISSN (print) 1475-3928

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Item Type: Article
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Entrepreneurship) (until July 2013)
Depositing User: Catherine Deere
Date Deposited: 16 Mar 2017 12:28
Last Modified: 16 Mar 2017 12:28
URI: http://eprints.kingston.ac.uk/id/eprint/37749

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