Customer perceptions of service recovery fairness : an empirical investigation in the Thai hotel sector

Kalafatis, Stavros, Singh, Jaywant, Crisafulli, Benedetta and Dall'Olmo Riley, Francesca (2014) Customer perceptions of service recovery fairness : an empirical investigation in the Thai hotel sector. In: 43rd European Marketing Academy (EMAC) Annual Conference: Paradigm Shifts & Interactions; 3-6 Jun 2014, Valencia, Spain. ISBN 9788437094533

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Item Type: Conference or Workshop Item (Paper)
Event Title: 43rd European Marketing Academy (EMAC) Annual Conference: Paradigm Shifts & Interactions
Organising Body: European Marketing Academy
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Innovation) (from August 2013)
Depositing User: Jaywant Singh
Date Deposited: 16 Jun 2014 16:59
Last Modified: 25 Sep 2017 09:29
URI: http://eprints.kingston.ac.uk/id/eprint/28513

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