Online form complexity assessment for developing assistive technologies

Elliman , Tony, Money , Arthur, Lines , Lorna and Fernando, Senaka (2008) Online form complexity assessment for developing assistive technologies. In: 14th Americas Conference on Information Systems: Learning from the past & charting the future of the discipline; 14 - 17 Aug 2008, Toronto, Canada.

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Abstract

The DIADEM project aims to develop assistive web-based technologies, in the form of an Expert System (ES), to improve online services access for older adults faced with cognitive decline. Both during the initial analysis and during system trials it is necessary to observe users browsing and interacting with ‘complex’ online forms. However, establishing what constitutes a ‘complex’ online form for this target user group, proved to be somewhat of a challenge. Consequently we have developed a set of Bespoke Online Form Selection (BOFS) metrics, which have been used to inform the online form selection and categorising process. BOFS has proved to be a valuable tool to identify complex online forms for use in DIADEM’s end-user trials. This paper presents the BOFS metrics, shows how these are aligned with the target user group, and demonstrates how BOFS has been of value within the context of the DIADEM project.

Item Type: Conference or Workshop Item (Paper)
Event Title: 14th Americas Conference on Information Systems: Learning from the past & charting the future of the discipline
Additional Information: Published in the procceedings - number 167. This work was supported by the European Union [contract number 034106].
Research Area: Business and management studies
Computer science and informatics
Faculty, School or Research Centre: Faculty of Business and Law > Kingston Business School (Leadership, HRM and Organisation) (until July 2013)
Faculty of Business and Law
Faculty of Business and Law > Centre for Research in Employment, Skills and Society (CRESS)
Depositing User: Senaka Fernando
Date Deposited: 27 Sep 2011 13:40
Last Modified: 27 Sep 2011 13:40
URI: http://eprints.kingston.ac.uk/id/eprint/19901

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