Gander, Jonathan (2010) The service profit model: what happens to service when price becomes the most important factor? (Other) Colchester, U.K. : Institute of Customer Service. (ICS Literature Reviews)
Full text not available from this archive.| Item Type: | Monograph (Other) |
|---|---|
| Research Area: | Business and management studies |
| Faculty, School or Research Centre: | Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Entrepreneurship) Faculty of Business and Law |
| Related URLs: | |
| Depositing User: | Jonathan Gander |
| Date Deposited: | 08 Feb 2011 09:06 |
| Last Modified: | 15 Mar 2011 14:37 |
| URI: | http://eprints.kingston.ac.uk/id/eprint/16396 |
Actions (Repository Editors)
 |
Item Control Page |